Designer crashes on crash

[Teh_Fizz]

Recently my Designer crashes on launch. It barely bounces once in my dock when I click it, and then it crashes.

Photo works fine, and Publisher only crashes sometimes when I bring it into focus. Not sure what is going on. I tried launching Designer even from a fresh restart, and still crashes. It's driving me nuts and I'm unable to do anything about it. 

 

 

crash report.rtf

[Lee D]

@Teh_Fizz Thanks for the crash report.

I see from it you're using a beta of macOS Sonoma, we're still testing this with our apps before it's release.

Can you try resetting Designer back to defaults, hold down CTRL and open. When the options appear, release the key and click Clear, just to see if that has any effect.

Could you also do a screen recording that shows the crash occurring, so we have another reference to go with the crash report.

[Teh_Fizz]

Hi @Lee D. I'm unable to reset Designer because it doesn't even launch. When I click the icon, it bounces a few times then I get the crash dialogue box. Will Version 1 be updated for Sonoma?

 

I'm attaching a screen recording of what I did for your reference.

[Lee D]

@Teh_Fizz Can you try pasting the following into Terminal and Entering to see if this allows our app to open.

defaults delete com.seriflabs.affinitydesigner

This should reset the apps UI scheme.

[Teh_Fizz]

18 hours ago, Lee D said:

@Teh_Fizz Can you try pasting the following into Terminal and Entering to see if this allows our app to open.

defaults delete com.seriflabs.affinitydesigner

This should reset the apps UI scheme.

Thanks @Lee D! This seemed to work. May I ask what is happening that resetting the UI stopped the crashing?

[Lee D]

@Teh_Fizz It relates to the apps UI colour scheme, see this FAQ for some more information.