jon515 Posted September 10, 2023 Share Posted September 10, 2023 Every time I try and use “Tone Map” on my IPad it washes out the photos. It looks like it’s setting tonal compression all the way up. I’ve uninstalled/reinstalled. Reset all settings and I’m still having the issue. Attached is an example image of what is happening. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted September 11, 2023 Staff Share Posted September 11, 2023 @jon515Can you provide a screen recording showing you opening an image and then switching to the Tone Mapping persona, then opening the studio panels. This will provide some info on the type of image being used and what's currently applied. Quote Link to comment Share on other sites More sharing options...
jon515 Posted September 11, 2023 Author Share Posted September 11, 2023 RPReplay_Final1694442858.MP4 Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted September 11, 2023 Staff Share Posted September 11, 2023 Thanks for the screen recording. Could you also send me a DM link for the image used in the recording so I can test the same process. Quote Link to comment Share on other sites More sharing options...
jon515 Posted September 11, 2023 Author Share Posted September 11, 2023 Sent! Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted September 12, 2023 Staff Share Posted September 12, 2023 This is your file open in Phoro V1 Tone mapping persona on one of our iPads. We can try resetting some options within the apps Preferences > Reset I'd enable the following and then tap Reset. Reset Tone Map Presets Reset User Defaults If this doesn't resolve the issue the next step will be to uninstall the app and then download it again from the App Store. Before doing this, please make sure that all your documents have been saved to outside of the app. If you also use the apps folder on iCloud for storage, please also rename or backup it up as this is also removed when uninstalling the app. Quote Link to comment Share on other sites More sharing options...
jon515 Posted September 12, 2023 Author Share Posted September 12, 2023 I did the reset and then the re install. Still the same problem. I am running Beta IPADOS, could that be the issue? Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted September 13, 2023 Staff Share Posted September 13, 2023 Just to be sure I tried the same workflow on one of our iPads that's running the beta of iPadOS and it's still the same. The image loads into the Tone Mapping persona the same as it did on an iPadOS beta iPad. Quote Link to comment Share on other sites More sharing options...
jon515 Posted September 13, 2023 Author Share Posted September 13, 2023 What else can I try to fix it? I've reinstalled the app already. Quote Link to comment Share on other sites More sharing options...
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