Tone map problems

[jon515]

Every time I try and use “Tone Map” on my IPad it washes out the photos.  It looks like it’s setting tonal compression all the way up.  I’ve uninstalled/reinstalled.  Reset all settings and I’m still having the issue.  Attached is an example image of what is happening. 

[Lee D]

@jon515Can you provide a screen recording showing you opening an image and then switching to the Tone Mapping persona, then opening the studio panels. This will provide some info on the type of image being used and what's currently applied.

[jon515]

[Lee D]

Thanks for the screen recording. Could you also send me a DM link for the image used in the recording so I can test the same process.

[jon515]

Sent!

[Lee D]

This is your file open in Phoro V1 Tone mapping persona on one of our iPads.

We can try resetting some options within the apps Preferences > Reset

I'd enable the following and then tap Reset.

Reset Tone Map Presets

Reset User Defaults

If this doesn't resolve the issue the next step will be to uninstall the app and then download it again from the App Store. Before doing this, please make sure that all your documents have been saved to outside of the app. If you also use the apps folder on iCloud for storage, please also rename or backup it up as this is also removed when uninstalling the app.

[jon515]

I did the reset and then the re install.  Still the same problem.  I am running Beta IPADOS, could that be the issue?

[Lee D]

Just to be sure I tried the same workflow on one of our iPads that's running the beta of iPadOS and it's still the same. The image loads into the Tone Mapping persona the same as it did on an iPadOS beta iPad.

[jon515]

What else can I try to fix it? I've reinstalled the app already.