Sample artworks won’t download in Affinity Photo 2.1 for iPad

[EponineSdeR]

Thought it would be a good day to start learning Affinity, but I can’t even open the sample artworks. I get the message that an unknown error has occurred downloading samples. Frustrating.

I’m on an iPad Pro 12.9” with more than 100GB free. My internet is working. I have tried everything I can think of, from restarting the app to deleting and re-downloading. The app has been on my device since December when I purchased it, but this is the first time I’m trying to use it. Screenshot attached. I would appreciate it very much if someone could help. Thanks

 

[walt.farrell]

Welcome to the Serif Affinity forums, @EponineSdeR.

It could be an error with your network, in which case restarting the router might help (if it's a home router).

But I would start with a forced restart of the iPad itself. That can clear up many odd problems.

[EponineSdeR]

Thank you *very* much @walt.farrell, that did the trick. 

[walt.farrell]

You're welcome. Glad it worked