After checking setting "Enable Pointer Support" Affinity Photo crashes on startup

[IronGoddessOfMercyMilkTea]

Firstly choose the correct Bugs forum, according to the the Operating System you are using. In that forum state the following

1. What Application are you using? [Designer/Photo/Publisher]

Affinity Photo 2.1.0

1. Can you reproduce it?
   yes.
2.    What is your operating system and version (Windows 11, OSX Ventura, iOS 16 etc)
   Windows 11 Home on a Surface Laptop Studio A2 with a Surface Slim Pen 2
3.   What happened for you (and what you expected to happen) /    Provide a recipe for creating the problem (step-by-step what you did).

AP2 was working fine for my first few edits. I also could use the Surface Pen. After the first few edits on that machine I looked into the settings. There were 2 settings I changed:

a) i changed the language to English (UK)

b) i enabled the "Enable Pointer Support" checkbox

Then restarted AP2. If I now open AP2 via double-clicking any existing affinity photo file, it will load, freeze and close. If I open it on its own via start menu, I can see the "Welcome screen" that it is registered on me. As soon as I close that screen, AP2 freezes and then closes. Starting the application with CTRL to try to reset the settings CRASHES the reset window. I tried reinstalling AP2; still crashes. Sometimes AP2 shows me the window if i want to set the crashdump/error report. However I cannot say "yes" because AP2 crashes beforehand. 

 

The System Events show me the following two errors:

 

Name der fehlerhaften Anwendung: Photo.exe, Version: 2.1.0.1799, Zeitstempel: 0x645d2e3c
Name des fehlerhaften Moduls: KERNELBASE.dll, Version: 10.0.22621.1635, Zeitstempel: 0x61869dd2
Ausnahmecode: 0xe0434352
Fehleroffset: 0x000000000006536c
ID des fehlerhaften Prozesses: 0x0x1F68
Startzeit der fehlerhaften Anwendung: 0x0x1D98C38DDD7B77B
Pfad der fehlerhaften Anwendung: C:\Program Files\WindowsApps\SerifEuropeLtd.AffinityPhoto2_201.0.1799.0_x64__844sdzfcmm7k0\App\Photo.exe
Pfad des fehlerhaften Moduls: C:\WINDOWS\System32\KERNELBASE.dll
Berichtskennung: c8dfc645-cf97-4c9c-85a9-22231761c36e
Vollständiger Name des fehlerhaften Pakets: SerifEuropeLtd.AffinityPhoto2_201.0.1799.0_x64__844sdzfcmm7k0
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: SerifEuropeLtd.AffinityPhoto2

 

Application: Photo.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException
at System.Windows.Input.StylusPointPropertyInfo..ctor(System.Windows.Input.StylusPointProperty, Int32, Int32, System.Windows.Input.StylusPointPropertyUnit, Single)
at System.Windows.Input.StylusPointer.PointerStylusPointPropertyInfoHelper.CreatePropertyInfo(POINTER_DEVICE_PROPERTY)
at System.Windows.Input.StylusPointer.PointerTabletDeviceInfo.TryInitializeSupportedStylusPointProperties()
at System.Windows.Input.StylusPointer.PointerTabletDeviceInfo.TryInitialize()
at System.Windows.Input.StylusPointer.PointerTabletDeviceCollection.Refresh()
at System.Windows.Input.StylusPointer.PointerLogic.get_TabletDevices()
at System.Windows.Input.StylusPointer.PointerLogic.PostProcessInput(System.Object, System.Windows.Input.ProcessInputEventArgs)
at System.Windows.Input.InputManager.RaiseProcessInputEventHandlers(System.Windows.Input.ProcessInputEventHandler, System.Windows.Input.ProcessInputEventArgs)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)
at System.Windows.Input.MouseDevice.ChangeMouseCapture(System.Windows.IInputElement, System.Windows.Input.IMouseInputProvider, System.Windows.Input.CaptureMode, Int32)
at System.Windows.Input.MouseDevice.Capture(System.Windows.IInputElement, System.Windows.Input.CaptureMode)
at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonDown(System.Windows.Input.MouseButtonEventArgs)
at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.ReRaiseEventAs(System.Windows.DependencyObject, System.Windows.RoutedEventArgs, System.Windows.RoutedEvent)
at System.Windows.UIElement.OnMouseDownThunk(System.Object, System.Windows.Input.MouseButtonEventArgs)
at System.Windows.RoutedEventArgs.InvokeHandler(System.Delegate, System.Object)
at System.Windows.RoutedEventHandlerInfo.InvokeHandler(System.Object, System.Windows.RoutedEventArgs)
at System.Windows.EventRoute.InvokeHandlersImpl(System.Object, System.Windows.RoutedEventArgs, Boolean)
at System.Windows.UIElement.RaiseEventImpl(System.Windows.DependencyObject, System.Windows.RoutedEventArgs)
at System.Windows.UIElement.RaiseTrustedEvent(System.Windows.RoutedEventArgs)
at System.Windows.Input.InputManager.ProcessStagingArea()
at System.Windows.Input.InputManager.ProcessInput(System.Windows.Input.InputEventArgs)
at System.Windows.Input.InputProviderSite.ReportInput(System.Windows.Input.InputReport)
at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr, System.Windows.Input.InputMode, Int32, System.Windows.Input.RawMouseActions, Int32, Int32, Int32)
at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr, MS.Internal.Interop.WindowMessage, IntPtr, IntPtr, Boolean ByRef)
at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at Photo.Application.Main(System.String[])

 

Now I am a bit lost what to do... 

 

[stokerg]

Hi @IronGoddessOfMercyMilkTeaand Welcome to the Forums,

We do have an issue logged with the Developers where enabling 'Enable Pointer Support' causes Affinity to crash on startup so its safe to say, that will be the issue you are encountering.

To get back into Affinity, can you do the following:
Call up the Windows run box by holding down the Windows key and tapping the letter R.  In the run box enter:
%USERPROFILE%\.affinity\Photo\
Then click okay and a folder will open.   In the folder that opens, there should be a folder called 2.0, please right click on this and select Rename and call it:
2.0 Old settings.

Now try starting Affinity and let me know the results.

[IronGoddessOfMercyMilkTea]

that worked! thank you!