I’ve made a purchase of the license and didn’t receive the access.

[Juan Orrego Castro]

Hello, last hours I’ve made the purchase of the license of affinity photo 2 iPad version but when I finished the transaction and the money was discount of my bank account I received a message on the app telling me that I can’t access and my account is unavailable, could you please fix it? 

After that issue I tried to login an activate the product once again but it seems to be the same trouble, please see attached the image regarding of this matter, I will remain attentive for your response, best.

[SFurniss]

@Juan Orrego Castro

It sounds like your app isn't recognising that you've bought it. Please see this Dan C's post here for advice.