Publisher 2 crashes after ten seconds

[HAKJ]

After having used Publisher the other day in the morning I shut it down and reopened it later the same day. It loaded alright with the file I had been working with, but before I could do anything the program just collapsed, i.e. shut down and disappeared. I tried to reopen it, but the same thing happened again. I reinstalled it, but it kept on disappearing after a few seconds. I found the log file but can’t say it made things clearer. Here follow a few lines from that log file:

Error: Failed to open licence provider for write!

Error: Failed to write licence provider data!

AcquireLicenceInfo.state = (null)

AcquireLicenceInfo.licence.source = AffinityID

AcquireLicenceInfo.licence.kind = Retail

AcquireLicenceInfo.licence.status = Active

AcquireLicenceInfo.licence.absenceReason = Unknown

AcquireLicenceInfo.licence.trial.state = Unavailable

AcquireLicenceInfo.licence.trial.remainingDays = 0

AcquireLicenceInfo.licence.trial.reference = (empty)

AcquireLicenceInfo.licence.timeLimited.state = None

AcquireLicenceInfo.licence.timeLimited.remainingDays = 0

AcquireLicenceInfo.licence.licensedTo = <REDACTED>

AcquireLicenceInfo.licence.productKey = (empty)

AcquireLicenceInfo.licence.remainingDaysOfGrace = 0

What shall I do? Photo and Design work alright.

 

Håkan Kjellin

[Dan C]

Hi HAKJ, welcome to the forums, 

Could you please attempt an app reset by launching the application with ctrl held down and hitting Reset.

Lee