File/Create new from clipboard crashes Affinity

[dflory]

Using windows 11 64bit.  Intel UHD graphics 360. Affinity v2.0.4

When creating a new file file from clipboard, about 50% of the time Affinity crashes. The files in question are small png files. I've tried with both hardware acceleration on and off. The only difference seems to be with acceleration on, when it does work, it is much slower to open the file than with it off. Attached is a sample file, one of quite a few that caused this problem.

[Dan C]

Hi @dflory,

Welcome to the Affinity Forums

18 hours ago, dflory said:

Intel UHD graphics 360

I assume you have the UHD 630 Intel graphics, as I have not heard of 360 previously - crashing when creating a new document usually indicates that your GPU drivers are out of date so I'd like to try updating these to see if this resolves the issue in Affinity.

Please visit the below link and download the latest drivers -

https://www.intel.co.uk/content/www/uk/en/download/762755/intel-6th-10th-gen-processor-graphics-windows.html?wapkw=uhd 630

During installation, please enable the option to perform a Clean Install as this will remove any old drivers from your system to ensure there are no conflicts.

Once installed, restart your PC and then try launching Affinity and creating your new document from clipboard again. Does this resolve the crashing for you please?