Crashes all the time

[fanny49]

Hi,

 

Same as others, it crashes all the time. No bug reports. It's the french version.

Just closes suddenly, it cannot so far associate it with any specific action.

 

Thanks

[stokerg]

Hi @fanny49and Welcome to the Forums,

First thing to try, is to disable openCL, to do this click Edit>Preferences>Performance and at the bottom of this window untick openCL, close Preferences and you'll be asked to restart Affinity.  Once restarted, try using the app and see if it performs any better. 

[TyGuy]

Hey, folks. First time I've ever been on here - first time I've really needed to be. Yesterday Affinity Designer 2 unexpectedly crashed while working on a project. I've had the odd crash, but this was seemingly out of the blue. I started the program again and shortly after loading the project it crashed again. So, I followed the instructions provided:

- Disabled openCL - crashed.
- Cleared all user data - still crashed.
- Uninstall, cleared user files and appdata and reinstalled after a restart - still crashed.
- Rolled back last Windows update - crasheroo!
- Got desperate and updated to Windows 11 - crash-test-dummy... 

"Crash" Behaviour:
The app crash is not dependent on any particular operation/execution and can be repeated/reproduced with every launch. There appears to be some variable to the runtime stability, but it doesn't appear to be related to any particular action. Even if you don't interact with the program at all after launch it will still crash. Sometimes its 10 seconds after launch - other times its been as much as a minute. Either way, it crashes. There are a couple noticeable stutters exhibited prior to the program locking-up and subsequently crashing. 

I'm hoping the screen record helps to some degree for diagnostic purposes. No crash report has been produced. I'm using a Surface Book 3 with 32gb ram and NVIDIA GeForce GTX 1660 TI - now operating on Windows 11 (sigh).

Other Trial & Error Details:
- Tried to launch Photo 2 and Publisher 2 - also same results.
- Tried Designer 1 - crashes.
- Tried Designer 2 Beta - crashes.
- Tried launching software with Surface Book screen dethatched from base (uses internal Intel Iris GPU when separated) - Johnny Crash.

I'm really at a lose here, folks. I've used Affinity for several years now and truly love it. But this is a problem that I don't know how to resolve and am desperate (clearly - Windows 11 desperate). 

If anyone has any help or suggestions - please share. I'll try anything. My only other thought is a compete computer reformat. That's far from ideal, but if I knew it would work, I'd do it now. 

Thank you in advance.

Edited March 22, 2023 by TyGuy
Additional details defining crash behaviour

[TyGuy]

Just dropping an update in response to my own issue and hope that it might help fanny49 or anyone else suffering this issue.
 

UPDATE/Solution:  I've managed to resolve my issue. The culprit seems to be a single font. The font in question for me was Ellen Luff's Hackney. The font comes in both OTF and TTF flavours, with the latter being vector and the former SVG. It is the SVG OTF version that was causing the repeating crash. I have confirmed that this is the culprit behind my woes and am able to trigger the issue by toggling the OTF font on/off using FontBase. If you are suffering from repeated crashes - consider checking your fonts for potential culprits like mine.