Samstables Posted February 1, 2023 Posted February 1, 2023 It doesn't happen every single time but it happens the first time I print a document 99% of the time. It's far slower to find printers/ swap to a different printer than v1 ever was (or any other app I use except Silhouette Studio) and crashes any time between trying a choose a printer, a print preset or after I've pressed print. It's happened across a range of different files. It usually works ok on the second attempt but sometimes it crashes completely 2 or 3 times before I can print. I don't have this problem in any other software including Photoshop Elements that's about 7 years old now! Windows 11 (kept up to date) on a more than adequately specced up Surface Laptop Affinity suite also kept up to date - i just tend to use Designer for my work more than the others Printers range from an 8 year Brother inkjet to a 24" Epson (I have about 8 printers in total) Quote
Staff Pauls Posted February 1, 2023 Staff Posted February 1, 2023 Could we get some of the crash reports please Quote
Samstables Posted February 1, 2023 Author Posted February 1, 2023 ae676286-485f-4ddb-a321-de7acf18cfb5.dmpe6cc737b-2652-4ed4-af52-56ca62a4f1dc.dmpa627b743-4a3a-421d-9ecb-d1d6178511a1.dmp14bb58b1-1a3d-4104-b88f-ee98408cc381.dmpSure, here are the last 4 (2 from this morning as it did it twice before working!) Quote
Staff Pauls Posted February 1, 2023 Staff Posted February 1, 2023 unusual - not getting any interesting details from those can you describe your system please, Make, model, OS version etc Quote
Samstables Posted February 1, 2023 Author Posted February 1, 2023 (edited) Hi Thanks for looking into it. Microsoft Surface Laptop 3 Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz 1.50 GHz Installed RAM 16.0 GB (15.6 GB usable) Device ID xxx Product ID 00342-23764-78664-AAOEM System type 64-bit operating system, x64-based processor Pen and touch Pen and touch support with 10 touch points Edition Windows 11 Home Version 22H2 Installed on 21/09/2022 OS build 22621.1105 Serial number 023417401757 Experience Windows Feature Experience Pack 1000.22638.1000.0 I had no problems with v1 or any other software. It has crashed one other time but I think I had too many things going on so wasn't that surprised. Only when I use print. When it crashed twice this morning, I was running on battery with one printer plugged into the USB and nothing else was plugged in, so it's not any of the docks or USB hubs I'm usually connected to. I mostly print over USB but it does it whether I use a USB printer or a wifi one. Edited February 2, 2023 by Samstables Quote
Staff Pauls Posted February 2, 2023 Staff Posted February 2, 2023 do you get the crashes if you print to file or PDF? Quote
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