Cask Posted January 23, 2023 Share Posted January 23, 2023 When I try and login on my iPad, after entering my credentials and pressing "Activate", the app just hangs. When I try and login on OSX, I am presented with "Unfortunately, we still cannot verify your licence at the moment. We'll try again the next time you launch the app." When I launch the app on the left of the login section, it says "Pending licence activation". I have just tried Windows and aside from the "Pending licence activation" on the left hand side, it says "There was a problem communicating with the server". Can anyone help please? Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted January 23, 2023 Staff Share Posted January 23, 2023 @Cask For the iPad version please close the app, turn off your WIFI and the app back on, then reconnect to WIFI. This should solve your issue. The MacOS and Windows issues sound like they may be caused by a firewall. Can I suggest turning off any firewalls and trying again. Quote Link to comment Share on other sites More sharing options...
Cask Posted January 23, 2023 Author Share Posted January 23, 2023 I have tried the iPad steps to no avail and turned off firewalls to no avail. What are the next steps to resolve this? Quote Link to comment Share on other sites More sharing options...
STmxGrafik Posted January 23, 2023 Share Posted January 23, 2023 I have the same problem here, purchased V2 universal license on Affinity site, downloaded Mac version, tried activating on Macbook since last Friday 1/20, emailed support but no response. I got the exact same message "There was a problem communicating with the server". I also tried turn-off fire wall but it still pop up with the same message. Someone from support please help! Quote Link to comment Share on other sites More sharing options...
Cask Posted January 26, 2023 Author Share Posted January 26, 2023 I've had no resolution from the support team and I have not received a response to a refund request since submitting it 2 days ago. I'ts a good job I used PayPal instead of credit card (which was not accepted due to errors with their payment system) and turns out to be a blessing in disguise. I've opened a support case with PayPal resolution centre. Not impressed with the customer service at Affinity I must say. They are also unreachable on their telephone number 0115 914 2000. Their office hours are 8am to 5pm yet when calling between these hours the automated response says they are closed. Quote Link to comment Share on other sites More sharing options...
jreisman Posted January 29, 2023 Share Posted January 29, 2023 Same issue, on Windows. Never had a firewall issue before when activating, so no idea why it would suddenly be the case. Quote Link to comment Share on other sites More sharing options...
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