Lakshimi Posted January 18, 2023 Share Posted January 18, 2023 I purchased affinity2 in november of 2022. Since then I have tried in vain to start it. I followed instructions and clicked on START and ten clicked on the Affinity 2 Icon. All I see next is a small window with affinity which disappears within seconds. I'm frustrated. Quote Link to comment Share on other sites More sharing options...
v_kyr Posted January 18, 2023 Share Posted January 18, 2023 Which Affinity app and on which OS (Win or MacOS), further are there any crash reports generated for the corresponding Affinity app? Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Lakshimi Posted January 18, 2023 Author Share Posted January 18, 2023 56 minutes ago, v_kyr said: Which Affinity app and on which OS (Win or MacOS), further are there any crash reports generated for the corresponding Affinity app? It is Affinity 2 Photo. The OS is Windows. Quote Link to comment Share on other sites More sharing options...
myclay Posted January 18, 2023 Share Posted January 18, 2023 @Lakshimi Windows 10 or 11? Which build number do you have like which updates have been installed? Which GPU from which company like NVidia or AMD or Intel? GPU Drivers, have you installed them? If so, which driver number is it? RAM Size? Quote Sketchbook (with Affinity Suite usage) | timurariman.com | artstation store Windows 11 Pro - 23H2 | Ryzen 5800X3D | RTX 3090 - 24GB | 128GB | Main SSD with 1TB | SSD 4TB | PCIe SSD 256GB (configured as Scratch disk) | Link to comment Share on other sites More sharing options...
Lakshimi Posted January 18, 2023 Author Share Posted January 18, 2023 Windows 10 Home Version 22H2. GPU: AMD Radeon R7 Graphics+R5 M435 Dual Graphics RAM size: 8GB installed. I must add that I have been using Affinity 1 on this PC successfully for the past few years Quote Link to comment Share on other sites More sharing options...
myclay Posted January 18, 2023 Share Posted January 18, 2023 1 hour ago, Lakshimi said: GPU: AMD Radeon R7 Graphics+R5 M435 Dual Graphics @Lakshimi The issue might be related to the AMD Radeon R5 M435, it apparently doesn´t meet the minimum requirements. It has DirectX 12 but only supports up to level 11.1.https://technical.city/de/video/Radeon-R5-M435 Reading the Affinity System Requirements, Direct3D level 12.0-capable cards are needed. https://affinity.serif.com/en-gb/photo/full-feature-list/ The AMD Radeon R7 seems to support Feature Level 12_0. You could try to change the assigned GPU for Affinity V2.https://www.amd.com/en/support/kb/faq/dh-017 https://www.itechtics.com/use-specific-gpu/#:~:text=can be achieved.-,Force the program to use a specific graphics card using Windows 10 settings,-Regardless of the Quote Sketchbook (with Affinity Suite usage) | timurariman.com | artstation store Windows 11 Pro - 23H2 | Ryzen 5800X3D | RTX 3090 - 24GB | 128GB | Main SSD with 1TB | SSD 4TB | PCIe SSD 256GB (configured as Scratch disk) | Link to comment Share on other sites More sharing options...
Lakshimi Posted January 19, 2023 Author Share Posted January 19, 2023 Essentially I selected the Dual Graphics(R5 M435) and had success in launching AF 2. myclay 1 Quote Link to comment Share on other sites More sharing options...
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