wilshy Posted January 14, 2023 Posted January 14, 2023 had computer problems and it failed to do a windows 10 refresh and totally messed up my system, couldnt find cd key, so i had to buy a new cd key and fresh install windows10, gone in to my affinity account started the download but it wont start to install ? any ideas please, only got affinity on black friday deal not even used it properly yet :( Quote
walt.farrell Posted January 15, 2023 Posted January 15, 2023 Welcome to the Serif Affinity forums. Please tell us the complete name of the file you downloaded from your account. And then, I'm not sure what you mean by "won't start to install". Can you explain what happens, in detail? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
wilshy Posted January 15, 2023 Author Posted January 15, 2023 (edited) thanks for the quick reply and thanks for the welcome !! but it was my fault i installed windows 10 home to a very old version and the app installer wasnt there , DOH !!! ive now updated to the latest window 10 22 one and the App installer was there and it is sorted, sorry for wasting your time.... 😳 Edited January 15, 2023 by wilshy Quote
walt.farrell Posted January 15, 2023 Posted January 15, 2023 Thanks for letting us know the problem and solution. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
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