Colin Hubbard Posted January 1, 2023 Share Posted January 1, 2023 My R7 CR3 files have been opening ok in Affinity Photo 2 until I downloaded a Windows fix. In Windows folders the jpegs displayed an image icon but the CR3s just had the Affinity icon. Yesterday when viewing the jpegs in Windows I passed over a CR3 and a popup invited me to download a viewing fix from the Windows store. It downloaded and installed itself and the CR3s now show image icons. However I cannot open properties in Windows and the files won't load into Affinity. Any ideas? Quote Link to comment Share on other sites More sharing options...
carl123 Posted January 1, 2023 Share Posted January 1, 2023 1 minute ago, Colin Hubbard said: and the files won't load into Affinity. Any ideas? Can you upload one to the forum so we can see if it's the file or your computer/software? Quote To save time I am currently using an automated AI to reply to some posts on this forum. If any of "my" posts are wrong or appear to be total b*ll*cks they are the ones generated by the AI. If correct they were probably mine. I apologise for any mistakes made by my AI - I'm sure it will improve with time. Link to comment Share on other sites More sharing options...
stuck Posted January 1, 2023 Share Posted January 1, 2023 2 hours ago, Colin Hubbard said: ...when viewing the jpegs in Windows I passed over a CR3 and a popup invited me to download a viewing fix from the Windows store... I assume you actually mean, "when viewing the jpegs in Windows File Explorer..." Curious, I've had Win 10 for many years and been using Canon .CR3 files since 2020. In all that time I've never seen any sort of pop-up inviting me to download a viewer from the Windows Store. However, there is an official MS Raw Image Extension available via the Windows Store: https://apps.microsoft.com/store/detail/raw-image-extension/9NCTDW2W1BH8?hl=en-us&gl=us that enables File Explorer to display .CR3 files as image icons. It's been available since 2019 but I do not have it installed. The fact this extension predates my first use of .CR3 files coupled with me never seeing any unsolicited invites to download it (or indeed anything else) from the Windows Store would make me immediately suspect malware and I'd avoid the invite. Meanwhile, back at your problems. 2 hours ago, Colin Hubbard said: I cannot open properties in Windows and the files won't load into Affinity You mean now: when you Right Click on a .CR3 file in File Explorer there is no option for 'Properties'? even if you open Affinity (Photo?) and in there you click File | Open and find a . CR3 file, nothing happens when you click OK to actually open the file? How about you uninstall whatever it was that you installed: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98 Does that get you back to where you were? If so, you could then try again by starting from the page above for MS Raw Image Extension and clicking on the 'Get in Store app' button. Quote Link to comment Share on other sites More sharing options...
Colin Hubbard Posted January 2, 2023 Author Share Posted January 2, 2023 17 hours ago, stuck said: I assume you actually mean, "when viewing the jpegs in Windows File Explorer..." Curious, I've had Win 10 for many years and been using Canon .CR3 files since 2020. In all that time I've never seen any sort of pop-up inviting me to download a viewer from the Windows Store. However, there is an official MS Raw Image Extension available via the Windows Store: https://apps.microsoft.com/store/detail/raw-image-extension/9NCTDW2W1BH8?hl=en-us&gl=us that enables File Explorer to display .CR3 files as image icons. It's been available since 2019 but I do not have it installed. The fact this extension predates my first use of .CR3 files coupled with me never seeing any unsolicited invites to download it (or indeed anything else) from the Windows Store would make me immediately suspect malware and I'd avoid the invite. Meanwhile, back at your problems. You mean now: when you Right Click on a .CR3 file in File Explorer there is no option for 'Properties'? even if you open Affinity (Photo?) and in there you click File | Open and find a . CR3 file, nothing happens when you click OK to actually open the file? How about you uninstall whatever it was that you installed: https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98 Does that get you back to where you were? If so, you could then try again by starting from the page above for MS Raw Image Extension and clicking on the 'Get in Store app' button. I tried it again this morning and everything works perfectly. I have no idea what caused the problem but as it has gone there's no way of trying to trace it. Thanks for your time. Quote Link to comment Share on other sites More sharing options...
Colin Hubbard Posted January 2, 2023 Author Share Posted January 2, 2023 20 hours ago, carl123 said: Can you upload one to the forum so we can see if it's the file or your computer/software? I tried it again this morning and everything works perfectly. I have no idea what caused the problem but as it has gone there's no way of trying to trace it. Thanks for your time. carl123 1 Quote Link to comment Share on other sites More sharing options...
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