Affinity Photo v2 Crashes lots

[Michael_H]

Hi 

I'm on a Dell laptop running Windows 10 and Affinity Photo v2

It crashes a lot, like every 15 minutes or something

If anyone can point to things to check, I would appreciate it, or what information I need to provide

Cheers!

[SrPx]

The typical advice is to disable Hardware acceleration - Open CL in Preferences/Performance. Also, be sure to have your graphics card driver up to date, meaning, uninstalling fully the old driver, reboot and install the new driver, reboot and run then the Affinity application.

Also, to be sure to have all your Windows Updates applied until it says "no more updates available". 

These are the typical main three things for cases like this.

It's also a good measure to run a pair of command line utilities, SFC and DISM. Extremely easy if are familiar with CMD, the command line console in Windows, but it scares people not knowing a thing about it. These two utilities fix some issues with corrupt files in Windows. But the main things to check are  the above paragraphs ones. Mostly even in that order. In many cases it is fixed just by disabling the Open CL thing in preferences. 

[Michael_H]

Thanks so much. I will try these things and run for a day or two and hope that solves it. Really appreciate your time and wisdom mate! 

[RichardMH]

If you have Nvidia GPU  there is a clean install option. A but easier than reinstalling.

[Michael_H]

Thanks Richard, I just have an intel gpu. 

I set it to WARP in Affinity renderer options, and it seems to be stable.

I'll use it a few more days and mark as closed.

Appreciate your time too