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Posted

I purchased affinity designer and affinity photo in 2020 and publisher in 2021 and I have recently purchased a new macbook pro and would like to install the software on my new computer.  The problem is that when I logged into my account on the new machine and wenDownloads & product keys on the new system it showed I had purchased Photo and Designer but not Publisher so I logged into my account on my old mac and went to Downloads & product keys and it showed I had purchased Designer and publisher but not photo and then I logged back in with the old mac and it then showed I owned Designer and Publisher but not Photo.  Can anyone give me a clue as what to do.  All I want to do is move the software to my new machine.  Thanks

  • Staff
Posted

Hi @JohnD78, welcome to the Affinity forum.

I too can see that you bought Designer and Publisher through the Affinity Store but I am not seeing an Affinity Store bought Photo licence. Our records show that an Affinity Photo licence bought through Apple's App Store.

The link below will give advice on how you can re-download your App Store purchase.

https://support.apple.com/en-gb/HT211841

Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them.

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