bob2796 Posted December 8, 2022 Share Posted December 8, 2022 Fresh download of V2.0.0 This can be reproduced in my environment This happens for a new unedited document with a fresh install. This was first observed when opening a V1 document in the newly installed V2, but continues in V2 only with a fresh install and new document. This never occurred when running V1. Operating System: System Version: macOS 10.15.7 (19H2026) Kernel Version: Darwin 19.6.0 Hardware: Model Name: MacBook Pro Model Identifier: MacBookPro10,1 Processor Name: Quad-Core Intel Core i7 Processor Speed: 2.4 GHz Number of Processors: 1 Total Number of Cores: 4 L2 Cache (per Core): 256 KB L3 Cache: 6 MB Hyper-Threading Technology: Enabled Memory: 8 GB Boot ROM Version: 429.0.0.0.0 SMC Version (system): 2.3f36 First occurrence: Happily running V1. Never crashed. Upgraded to V2.0.0 Clicked icon to run V2 Splash screen appeared. After a few seconds splash screen closed App icon closed. Eventually Apple crash log opened. (attached) Attempted remediation 1 Same steps and results as first occurrence Attempted remediation 2 Reboot Mac and repeat steps of first occurrence Same result Attempted remediation 3 Deleted folder /Users/{username}/Library/Application Support/Affinity Publisher 2 Clicked icon to run V2 App came up normally Loaded a working file All activities normal Saved the file Closed the file window Closed the app Restarted the app Same steps and results as first occurrence. Attempted remediation 4 Deleted folder /Users/{username}/Library/Application Support/Affinity Publisher 2 Deleted App Restarted Mac downloaded fresh install of V2 Installed V2 Copied folder /Users/{username}/Library/Application Support/Affinity Publisher 2 as APV2_startup_copy.zip V2 Opened normally Copied folder /Users/{username}/Library/Application Support/Affinity Publisher 2 asAPV2_after_first_open.zip Created a new, blank Letter document Copied folder /Users/{username}/Library/Application Support/Affinity Publisher 2 asAPV2_after_create_first_doc.zip Saved file Closed Window Closed App Clicked icon to reopen app with same results as first occurrence above. The only screen shot or screen capture would show the 2.0.0 splash screen opening momentarily and then closing No extra hardware or drives No other app running at the time No system changes other than upgrading from V1 to V2 Crash report attached (1 of many)AffinityPublisher2Crash.pdf The most relevant chunk from the crash report: Crashed Thread: 0 Dispatch queue: com.apple.main-thread Exception Type: EXC_CRASH (SIGABRT) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Application Specific Information: *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSCFString rangeOfString:options:range:locale:]: nil argument' abort() called terminating with uncaught exception of type NSException Quote Link to comment Share on other sites More sharing options...
bob2796 Posted December 9, 2022 Author Share Posted December 9, 2022 Installed Customer Beta 2.0.3.1674. All symptoms are the same as originally reported above. Publisher V2.0.3.1674 crashes on open. Deleting the file /Users/{username}/Library/Application Support/Affinity Publisher 2/mru.dat allows the app to open. This is not an acceptable long-term solution. Quote Link to comment Share on other sites More sharing options...
Staff Pauls Posted January 10, 2023 Staff Share Posted January 10, 2023 we think this problem occurs when an MRU file makes it's way into the trash folder. A fix is in the pipleine Quote Link to comment Share on other sites More sharing options...
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