Affinty Designer/Phot just keeps crashing!!

[jonbb]

I am having major problems with Photo 2.

It crashes or freezes most of the time and when it works it is so slow that it is useless. It also fails to generate crash reports.

Any suggestions?

[jonbb]

I am using win 10

 

[cgidesign]

Check Preferences - Performance for hardware acceleration. If it is on, Affinity apps try to use the GPU to speed up their operations (Affinity uses the opencl API).

This seems to be not working for various users. Switching it off seems to solve issues for some users.

Regarding Nvidia GPUs:

Every nvidia driver between 517.48 and 526.98 has opencl issues confirmed by nvidia. I don't know If those issues are relevant for Affinity, but crashes of an opencl function in another product have been reported in high numbers.

Maybe installing either driver 517.48 or 526.98 (or newer) solves it without disabling hardware acceleration. For me on Windows 10 it is working so far (only one app hang since I startet the trial).

[RichardMH]

As above, Edit->Preferences->Performance and turn off hardware acceleration. 

Do you have enough ram. The 8Gb recommendation is a bit low. 

[jonbb]

The system I am using has 32 Gb of ram.

Have disabled the hardware acceleration and it seems to be working now. Will do some more testing as soon as possible.

Thanks to both of you for your advice.