Purchase universal license. Bank withholding and no license

[VictorCordoba]

Five days ago I bought the universal license but the purchase didn't complete even though I have two withholdings in my bank account. I see that many users are having the same issue. I also tried to contact the customer department twice but I've got no answers yet. Hope this can be solved soon.

[SFurniss]

@VictorCordoba

Here's a link to an article on our forum covering failed payments.   Can I also suggest making sure  that your browser is up to date, or trying again with a different browser.  

 

If you still need help with this issue please email affinityorders@serif.com

 

https://forum.affinity.serif.com/index.php?/topic/153756-payment-failed-to-process-and-its-taken-my-money-what-can-i-do/