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Posted

Hi, I want to buy the new Affinity bundle and hit the "buy now" button. It takes me to the "your order summary" page and on the bottom it says  "continue".

 

When I hit continue the payment details box opens for a fraction of a second and then skips it and goes straight to a message that says "processing your order" and then stays on the screen indefinitely. I'm getting pretty annoyed by this because the glitch isn't allowing me to buy the product and I've been trying all day and I'd like to buy the bundle at the discount offered. Please help? 

 

  • 2 weeks later...
  • Staff
Posted

@Pen T

This tends to be an issue with older unsupported web browsers, most frequently Safari.  Can I suggest making sure your browser is up to date, or trying again with a different browser? 

Posted

Also could be a bug caused by bad cookies that need clearing. But rather than clearing all your cookies, just open a "Private Browsing Window" or "Incognito Window" (which gives you a clean slate and acts like you cleared all the cookies) and try with that.

slice2.png.cb7417e51279952dd5c1adc42860264d.pngpRiNt! mOnKeY! 🖨️🙊
💻Lenovo Legion 5 Pro*, Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core, 32GB DDR5-4800, nVidia RTX 3070 Ti 8GB, Windoze 11 💻
*Sometimes gets used for something other than games.

 

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