swilko Posted November 11, 2022 Posted November 11, 2022 Hi, I have just purchased the upgrade to 2.0 for all 3 apps. Downloaded the Windows version When I try to install I get the following error on all 3 apps: "Error in parsing the app package" So I can't install any of the new packages. Quote
walt.farrell Posted November 11, 2022 Posted November 11, 2022 Welcome to the Serif Affinity forums. This V2 FAQ provides some troubleshooting tips: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
swilko Posted November 11, 2022 Author Posted November 11, 2022 I solved it by downloading from the MS App Store. Not a good user experience. The packages should have been provided in a format that you can just download and install. The fact that they worked from the MS App Store shows it is a packaging choice. A shame as I have been a long term supporter of serif since the original PagePlus days, then all the X series and now Affinity. I hope this is resolved for future buyers. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.