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Not able to log me in to activate my license


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Hi Affinity,

I missed to click "Sign in" on the first start of the app to activate the app. I bought a license some years ago. Now I am in the "10 days trial" mode. The button "My Account…" is deactivated.

How can I activate the app? On app start I can only activate it by license key I never received back then.

Thanks in advance

 

- Affinity Photo 1.10.5 for MacOS

- Order number was REDACTED

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@t.lange

Welcome to the Affinity forums.

Since you purchased the app some years ago it is quite possible you bought it from the Mac App Store.  If that is the case, you will not have a "licence key" since verification is handled within your App Store account.  If this is your situation you need to ensure you are logged into your App Store account, using the same ID as you used when you purchased the app and it should be immediately verified and activated.

OTOH, if you actually bought the app directly from Serif, you need to log into your Affinity Store account to find your licence key.

Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 17.4) running Affinity Photo and Designer version 1 and all three version 2 apps.

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