RX99 Posted October 12, 2022 Share Posted October 12, 2022 When i select the smart selection tool in the pixel persona, my entire app freezes. Im sure other tools will crash my app as well. Ive deleted and redownloaded the app and lost all of the projects i was working hoping it would fix it but it didnt. Luckiliy i saved the ones i cared about. Regardless this is very impeding becayse i use both personas often and now half of my tools crash my app. Please help! Quote Link to comment Share on other sites More sharing options...
Dan C Posted October 12, 2022 Share Posted October 12, 2022 Hi @RX99, Welcome to the Affinity Forums & I'm sorry to hear you're having trouble! This isn't behaviour I've heard of occurring previously, especially following a re-installation of the app, therefore I'd like to request a screen recording of the steps you're taking to better understand this. Before creating your recording, please open the Affinity app then select the Settings (Cog) icon in the top right of the homescreen and under the General section please enable Show Touches. Now, please record the steps you are taking within the Affinity app which causes this crashing, using the built-in screen recorder. If you're not sure how to record your screen you can find more information here - Once recorded, please upload this file to your reply here & you can then disable Show Touches as required. Many thanks in advance RX99 1 Quote Link to comment Share on other sites More sharing options...
RX99 Posted October 12, 2022 Author Share Posted October 12, 2022 Okay! I will do that! The peculiar part about this is the app now seems to be going back and forth between working and glitching out. I just tried to record an example pf what i was referring to, but now the app isnt freezing on me. What im gonna do is continue to make art and ill keep recording until it haooens again, then i will post that. I appreciate you responding! If my problem seems to go away and not come back then hey we all catch a break. I hope thats the case. I will come back with updates as well even if it doesnt happen again! Thank you again. -javier guerrero Dan C 1 Quote Link to comment Share on other sites More sharing options...
RX99 Posted October 15, 2022 Author Share Posted October 15, 2022 Okay so it happened again. I got a screen recording of it this time. Hopefully this helps woth something. I cleared all projects off my app, I have plenty of storage, my ipad software is fully up to date. Its an ipad pro just to be clear, i think it came out in 2019, not 100% certain i judt know its still new and in good condition. Thank you again for replying!! IMG_1951.MOV Quote Link to comment Share on other sites More sharing options...
RX99 Posted October 16, 2022 Author Share Posted October 16, 2022 So i deleted the app again, turned my ipad on and off, seems to be working again. But its still slow and i expect it ti freeze on me again like it did even after resetting things. I hope yall figure this out! Quote Link to comment Share on other sites More sharing options...
Dan C Posted October 17, 2022 Share Posted October 17, 2022 Thanks for your screen recording provided! I can see your document is 50,000px x 50,000px, which is a 2.5 gigapixel file. When duplicating this group layer, I suspect you are using more memory (RAM) than your iPad has available and therefore the Affinity app has to write additional data to the internal storage as an overflow. During this time, I would not be surprised to see the app slow down or even potentially freeze momentarily whilst the RAM catches up. I'd recommend waiting a few moments after duplicating this group before initiating a new tool to ensure the app has memory available to it. I hope this clears things up RX99 1 Quote Link to comment Share on other sites More sharing options...
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