Antonio Espinal Posted October 6, 2022 Share Posted October 6, 2022 (edited) I installed Affinity Photo recently and it is crashing when I use the crop and erase options. I use Windows 11, 32 gb memory i9 machine. Edited October 6, 2022 by Antonio Espinal Quote Link to comment Share on other sites More sharing options...
Dan C Posted October 6, 2022 Share Posted October 6, 2022 Hi Antonio, This may be related to a currently known issue relating to the latest Windows update. Lee Quote Link to comment Share on other sites More sharing options...
Antonio Espinal Posted October 7, 2022 Author Share Posted October 7, 2022 I don't have that Windows 11 update... Quote Link to comment Share on other sites More sharing options...
Dan C Posted October 10, 2022 Share Posted October 10, 2022 Could you try disabling Hardware Acceleration in Preferences > Performance. If this still doesn't resolve your issue, could you upload your crash logs following this guide: Lee Quote Link to comment Share on other sites More sharing options...
Antonio Espinal Posted October 10, 2022 Author Share Posted October 10, 2022 I checked several tutorial trying to disable Hardware Accelerated GPU in Windows 11 and all of them show an option that I don't see in my computer system. 1. When I go to System--> Display--> Graphics I see Custom options for apps. When I click Affinity Photo it gives me 3 options (please see images 1 and 2 attached) None of them is Hardware Accelerated GPU. Quote Link to comment Share on other sites More sharing options...
Antonio Espinal Posted October 10, 2022 Author Share Posted October 10, 2022 These are the reports 2f176c1d-31ac-48f8-be20-8567613aae72.dmp 5a89434d-353b-4d3a-8b3f-cf3295e1c648.dmp 6f41a5e2-fcbe-4e75-94f3-25a736b5ddb7.dmp 08b58618-0270-4a1e-9b90-7b6d1c424de2.dmp 9cc74a72-cd67-44e3-bd85-eecb63860844.dmp 1305eb7d-c71c-4610-8ba3-43490f49f59b.dmp a42775aa-cccf-493e-a857-cf9998d51216.dmp c2ef6070-e30a-46c1-bb66-943df8d5af61.dmp Quote Link to comment Share on other sites More sharing options...
Dan C Posted October 10, 2022 Share Posted October 10, 2022 Apologies, i should have been clearer, this is in Affinity Photo: Edit > Preferences > Performance. Lee Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.