Affinity Photo keeps crashing

[Christine777]

AP keeps crashing on me, I'm using latest version, Windows 10

help please!

[Dan C]

Hi @Christine777,

Welcome to the Affinity Forums

Sorry to hear you're having trouble!

I'd like to request some further information to help our team understand the cause of this. Can you please:

• Open Affinity Photo and navigate to Edit > Preferences > Performance, then provide a screenshot of your settings here.
   
• Open Windows Run (Windows Key + R) then paste the following string and press OK:

  %AppData%\Affinity\Photo\1.0\

  In the window that opens, please select log.txt, then upload this to your reply here.

• Open Windows Run once again, then paste the following and press OK:

  %AppData%\Affinity\Photo\1.0\CrashReports\reports\

  In the window that opens, please select the 2 most recent .DMP files, then attach these to your reply also.

• Finally, can you please give a brief description of the steps you're taking when the app crashes? Does this happen in one file, or multiple? Is it when using a specific tool/function, or seemingly randomly?

Many thanks in advance!

[Bogdan74]

On 9/23/2022 at 1:59 PM, Dan C said:

Hi @Christine777,

Welcome to the Affinity Forums

Sorry to hear you're having trouble!

I'd like to request some further information to help our team understand the cause of this. Can you please:

• Open Affinity Photo and navigate to Edit > Preferences > Performance, then provide a screenshot of your settings here.
   
• Open Windows Run (Windows Key + R) then paste the following string and press OK:

  %AppData%\Affinity\Photo\1.0\

  In the window that opens, please select log.txt, then upload this to your reply here.

• Open Windows Run once again, then paste the following and press OK:

  %AppData%\Affinity\Photo\1.0\CrashReports\reports\

  In the window that opens, please select the 2 most recent .DMP files, then attach these to your reply also.

• Finally, can you please give a brief description of the steps you're taking when the app crashes? Does this happen in one file, or multiple? Is it when using a specific tool/function, or seemingly randomly?

Many thanks in advance!

Hello,

Since I have the same issue I post the required info on this already open topic. The crash reports folder is empty.

Performance screenshot (sorry, I couldn't find a way to insert the image so I provided a link): https://prnt.sc/jGTAxksdurg3

As regarding the steps, basically after 2-3 of any operations (zoom in, zom out, crop, selection brush tool, inpainting brush tool, adjustments etc.) the program crashes and stops responding. Thank you!

 

Log.txt

[Bogdan74]

UPDATE: The issue solved by disabling Hardware acceleration in Edit > Preferences > Performance.