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Posted

Hi, 

when using the color picker affinity designer closes. No error message is shown.

It does not close immediately. But if I move the color picker over the image it always crashes after around 5 seconds.
Crash reports and a sample file are attached.

 

Hardware
Surface Pro 7, i7-1065G7 CPU

Software
Affinity Designer 1.10.5.1342
Windows 11 Home, 21H2, 22000.918


Hardware acceleration: tried turning on/off. Turning hardware acceleration off seems to reduce the probability of Designer crashing. But the problem still persists.

crash_file.afdesign CrashReports.zip

  • Staff
Posted

Hi @steph85and Welcome to the Forums,

Sadly the crash report didn't show the cause of the crash :( 

Which colour picker are you using, the one from the Colour Studio on the right?  Also how are using the Surface Pen to work in Affinity or a standard mouse?  I did find a similar issue here for the Surface Pro 3 and after the user used a Mouse to select a colour with the Colour Picker, it stopped the app from crashing.

 

Posted

I was using the color picker from the color or swatches panel on the right.

When I use the color picker from the tool bar on the left affinity designer force closes too but it takes a much longer time of moving the color picker across the screen.

There is no difference betreen using a mouse or the surface pen.

Would another crash report help? Or would it most likely just contain the same unhelpful information?

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