pen/stylus suddenly stops working

[heythatsmyname]

I'm using the entire affinity suite on windows on a SurfaceBook.  I keep having a problem where my Samsung pen will suddenly just stop responding on the screen.  Usually this is in Photo because I'm masking images.  I not only have to close out the program, but then have to totally restart the computer in order for the program to recognize it again.  And then I have to repeat this every 15 minutes or so.  I've had a problem in the past of the program lagging when it's getting a little overheated because I'm not properly getting air flow, but in that case I would just have to stop for a few minutes and cool it down.

 

Any ideas on what the issue is?  Thanks

[stokerg]

Hi @heythatsmynameand Welcome to the Forums,

Can't say i've seen this reported before.  First i would suggest is trying the different Tablet Input methods in Edit>Preferences>Tools and see if that helps.

As restarting your computer fixes it, it could be a driver issue and nothing to do with Affinity, so make sure you have the latest drivers (if there any for your pen) and even try a clean reinstall of them.  

[heythatsmyname]

Ah, thanks for the hint on drivers, hadn't thought of that.  I'll hit up Microsoft and Renaisser about it.