Can't open file AI (split)

[Marcel Zwiers]

I have the same issue. With all .ai .pdf and .eps files.... and already for a long time. Just on my own Macbook pro. Another mac in the studio has no issues. See attached report. https://drive.google.com/file/d/1nBdzPRPU6byMCQpAIH6pBTjuDKXb-Hob/view?usp=sharing

[MEB]

@Marcel Zwiers,
I've split your report/post since it does seems bit different from the original thread where you posted it which were related to crashes opening Ai & PDF files (only) on macOS Ventura specifically. From your report you seem to be having issues with EPS files as well and are running Monterey.

[Marcel Zwiers]

That is correct. Even publisher crashes sometimes, maybe always... Highly frustrating because I cannot solve this myself... tried many things I read here.

[Marcel Zwiers]

21 hours ago, MEB said:

@Marcel Zwiers,
I've split your report/post since it does seems bit different from the original thread where you posted it which were related to crashes opening Ai & PDF files (only) on macOS Ventura specifically. From your report you seem to be having issues with EPS files as well and are running Monterey.

Any suggestions on how to solve the problems?

[Marcel Zwiers]

On 8/16/2022 at 3:27 PM, MEB said:

@Marcel Zwiers,
I've split your report/post since it does seems bit different from the original thread where you posted it which were related to crashes opening Ai & PDF files (only) on macOS Ventura specifically. From your report you seem to be having issues with EPS files as well and are running Monterey.

What can I expect as far as feedback? Or a solution?

[Marcel Zwiers]

I was really hoping to find a solution to my problem. Or some tips for me to experiment with...

[MEB]

Hi @Marcel Zwiers,
My apologies for taking so long to get back to you. Can you tell me the full path of the files you are trying to open that are crashing for you please? Thank you.

[Marcel Zwiers]

1 minute ago, MEB said:

Hi @Marcel Zwiers,
My apologies for taking so long to get back to you. Can you tell me the full path of the files you are trying to open that are crashing for you please? Thank you.

What do you mean with: 'the full path of the files you are trying to open'? The files are on my HD (MacBook Pro), folder or desktop...

[MEB]

I meant the application path, sorry (not the files path). Where is the app installed? From the crash report seems it's located in an unusual path (see boldened part): Macintosh HD/Applications/• Affinity/

Usually is placed in Macintosh HD/Applications/Affinity Publisher.app

[Marcel Zwiers]

4 minutes ago, MEB said:

I meant the application path, sorry (not the files path). Where is the app installed? Is it on Macintosh HD/Applications folder or somewhere else?

The App is here: MacBook Pro / Macintosh HD / Apps / • Affinity

The files van be anywhere in the Documents folder

[MEB]

Thanks for the additional info Marcel.
Usually/by default the app's file is located here: Macintosh HD/Applications/Affinity Publisher.app
Seems you have installed/placed it inside a folder you created inside the Applications folder named "• Affinity".
Why the dot? Does you other system have the application file placed inside such a folder ("• Affinity") too?

Are the files you are trying to open located inside any folder with non-regular characters in the name as the dot you used for the Affinity folder in the Applications folder? It's possible this is the cause of the crash issues.

[Marcel Zwiers]

I moven Affinity Designer to the Apps folder and it didn't crash... 👍