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Microsoft license issue

JUTO
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JUTO

JUTO

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I Have a issue in where I can not open affinity design on my windows Pc, I tried to reinstalling it but now I can not download the app trough the Microsoft store either. Also I cannot download from the website either because when you buy stuff trough the Microsoft store they do not give you nor provide a license key, because it try to verify to a server. I don't want to buy it again, what other solution there is?

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walt.farrell

walt.farrell

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Welcome to the Serif Affinity forums.

Sorry to hear you're having a problem. There's a "See details" link in that message. What are the details?

Have you tried Restarting Windows? Signing out of the Microsoft Store and signing in again? 

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard
  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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walt.farrell

walt.farrell

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Thanks. If you search the net for that error code you'll find a number of posts asking about it, and providing suggestions.

For example, 

https://appuals.com/how-to-fix-error-0xc0ea000a-when-downloading-apps/

-- Walt

   Desktop: new:  Windows 11 Home, version 21H2 (22000.613) 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090  (old: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970 )
   Laptop:  Windows 10 Home, version 21H2 (19044.1706) 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Affinity Photo 1.10.5 (.1342) and 1.10.5.1342 Beta   / Affinity Designer 1.10.5 (.1342) and 1.10.5.1342 Beta  / Affinity Publisher 1.10.5 (.1342) and 1.10.5.1282 Beta
 iPad Pro M1, 12.9", iPadOS 15.4.1, Apple Pencil 2, Magic Keyboard
  Affinity Photo 1.10.5 (.280) and 1.10.2 (.266) Beta / Affinity Designer 1.10.5 (.21) and 1.10.3 (.19) Beta 

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JUTO

JUTO

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Hi, it seems to be fixed,  Here is what did:

1. Download  and run restoro.

2.Restart

3. sing out from the Microsoft store then log back in, it has ti be trough here otherwise is like " oops something happen" (literal dialog give by windows)

Also Thank you Walt for the assistance and have a great day.

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