Lock Up/Freeze/Spinning Ball on opening an existing jpeg file in Affinity Photo 1.10.4

[mlanger]

 

 

The title pretty much says it all. I try to open a JPEG file and the app locks up/freezes with a spinning ball. A portion of the image sometimes appears in the navigator. Screenshot attached; the spinning ball doesn't show. When I switch away from the app, I can't switch back. Force quit dialog shows (not responding).

Happens every time.

 

Computer:

 Model Name:    MacBook Air
 Chip:    Apple M1
 Total Number of Cores:    8 (4 performance and 4 efficiency)
 Memory:    8 GB
 System Firmware Version:    7429.41.5
 OS Loader Version:    7429.41.5

  System Version:    macOS 12.0.1 (21A559)
  Kernel Version:    Darwin 21.1.0

 

 

 

[Dan C]

Hi @mlanger,

Welcome to the Affinity Forums

19 hours ago, mlanger said:

I try to open a JPEG file and the app locks up/freezes with a spinning ball.

Does this happen with any JPEG file, or only specific ones?

19 hours ago, mlanger said:

System Version:    macOS 12.0.1

We've had other reports of users having issues when using this version of Monterey, which appears to be fixed in the latest updates. Can you please install macOS 12.2.1 and let me know if this improves the behaviour for you?

Many thanks in advance!