Help, I can't install Photo on my Mac

[Motuscreandi]

Hi, I can't install Photo on my Mac. After downloading and moving the app to the Applications folder, I started the app but after a few minutes this message appeared: "Affinity Photo.app is corrupted and cannot be opened. You should move it to the trash". Thanks in advance for your support

[v_kyr]

From where did you downloaded Affinity Photo, aka a latest release version from the Mac AppStore, or the Affinity Website, or is it instead an Affinity test version?

 

[MikeTO]

@v_kyr I believe they downloaded it from the Affinity website, this is a Safari error.

Hi, I think you should delete it and download it again from https://store.serif.com/en-gb/update/macos/photo/1/. Here are some generic instructions for this type of Mac error.

https://osxdaily.com/2019/02/13/fix-app-damaged-cant-be-opened-trash-error-mac/

Good luck!

[v_kyr]

If it's a Safari only problem then try the Chrome or Firefox webbrowsers for downloading instead. - Or use other tools like "wget" for downloading ...

• How to install and use wget on Mac

... or "curl" from inside the Terminal.app:

• Downloading files with curl

 

[Motuscreandi]

9 hours ago, v_kyr said:

From where did you downloaded Affinity Photo, aka a latest release version from the Mac AppStore, or the Affinity Website, or is it instead an Affinity test version?

 

Hi, I downloaded from the link in my account after purchase, in the official site

[Motuscreandi]

8 hours ago, MikeTO said:

@v_kyr I believe they downloaded it from the Affinity website, this is a Safari error.

Hi, I think you should delete it and download it again from https://store.serif.com/en-gb/update/macos/photo/1/. Here are some generic instructions for this type of Mac error.

https://osxdaily.com/2019/02/13/fix-app-damaged-cant-be-opened-trash-error-mac/

Good luck!

Hi, I tried the download many times (sometimes the installer was damaged) and the results were always the same. I will read the instructions at your link, thanks a lot

[Motuscreandi]

8 hours ago, v_kyr said:

If it's a Safari only problem then try the Chrome or Firefox webbrowsers for downloading instead. - Or use other tools like "wget" for downloading ...

• How to install and use wget on Mac

... or "curl" from inside the Terminal.app:

• Downloading files with curl

 

The problem is not downloading the file, but opening the app after installation. When I launch it, the preflight starts and after a while the error window appears, BEFORE Photo opens. Thanks

[v_kyr]

35 minutes ago, Motuscreandi said:

The problem is not downloading the file, but opening the app after installation. When I launch it, the preflight starts and after a while the error window appears, BEFORE Photo opens. Thanks

Which MacOS version do you have in use?

[Motuscreandi]

14 minutes ago, v_kyr said:

Which MacOS version do you have in use?

I tried the installation on a old MacBook Air with High Sierra. A clarification: I had already installed the app once on this computer without problems, but I had to do a total reset for other problems. Also, on the same MB I just reinstalled Affinity Designer without difficulty

[v_kyr]

MacOS 10.13 should usually be Ok (I still use Affinity apps on an older MacOS 10.11.6 system). - Did you looked for possible High Sierra system updates which might have addressed and maybe fixed such problems?

[Motuscreandi]

2 minutes ago, v_kyr said:

MacOS 10.13 should usually be Ok (I still use Affinity apps on an older MacOS 10.11.6 system). - Did you looked for possible High Sierra system updates which might have addressed and maybe fixed such problems?

No, I haven't looked at it but I don't think so, on my MB Air there is the latest version of High Sierra

[Motuscreandi]

1 minute ago, Motuscreandi said:

No, I haven't looked at it but I don't think so, on my MB Air there is the latest version of High Sierra

Also, why was Designer installed correctly and Photo not?

[v_kyr]

13 minutes ago, Motuscreandi said:

Also, why was Designer installed correctly and Photo not?

Different crafted installers and thus contents, since APhoto also uses a bunch of third party dependency libs which Designer doesn't (for example everything for RAW development like libraw, lensfun, exiftool etc.).

[v_kyr]

Also did you tried the above from MikeTo referenced procedure for a possible fixing? - See also related ...

• Fix App is damaged and cannot be opened on Mac
• Damaged App cannot be opened on MacOS error
• ... etc. ...

Give that fixing advices a try for Photo, in order to see if it solves the problem.