Type Rendering Issue Between Computers

[DesignStationYT]

I've run into an issue and I'm struggling to track down exactly why. My employee is using an identical version of Publisher (1.10.4) on almost an identical version of macOS (I'm on 12.2.1 and she's on 12.2), using the same version of Typeface (3.5.0) and we've both re-downloaded the Google Font library through that app. And yet, we get vastly different text rendering, so when I open her files using these fonts (Nunito Sans and Montserrat) I get a very different result than she does.

I've tried opening the Publisher file on my laptop (same versions of everything as my desktop) and get the same broken results... and I'm at a loss as to why. I can't tell if it's an OS issue, a Publisher issue, a font issue—but I can't spot any reason to indicate which (given we're using the same version of the fonts as well), nor whether the issue is with my employee's side of things or mine.

I'm including a screenshot from her PDF (which is as it appears in Publisher on her computer) and how it loads when I look.

Has anyone seen something like this? Any ideas would be greatly appreciated!

[Old Bruce]

1 hour ago, DesignStationYT said:

we've both re-downloaded the Google Font library through that app.

I am unfamiliar with the Typeface application but a frequent and common problem with fonts is the presence of earlier versions along with later versions of fonts. One of you could have two versions of one or both fonts causing this.

Or more likely in my opinion is that there is a series of overrides applied. Are you both using exactly the same applied Paragraph and Character Styles? Meaning no overrides being present in either machine. Use the Text > Reapply Text styles to remove any and all overrides.

[DesignStationYT]

On 2/11/2022 at 7:09 PM, Old Bruce said:

I am unfamiliar with the Typeface application but a frequent and common problem with fonts is the presence of earlier versions along with later versions of fonts. One of you could have two versions of one or both fonts causing this.

Or more likely in my opinion is that there is a series of overrides applied. Are you both using exactly the same applied Paragraph and Character Styles? Meaning no overrides being present in either machine. Use the Text > Reapply Text styles to remove any and all overrides.

Thanks for the assist here! After a whole lot of digging and attempts at tracking down the issue, it turns out that my employee was using an older version of Nunito and Montserrat, and that version changes between her original downloads and the current downloadable versions have affected the letter spacing. Although it seemed like Typeface was clearing its Google downloads, it wasn't—so it took a manual clearing of those to trigger the new versions being downloaded.

[Old Bruce]

Thanks for letting everyone know how you two solved the problem. The future thanks you.

[Yachin]

I have a similar problem with a co-worker, but with some perhaps significant differences. We are both using the same version of Publisher, both on Macs, but I use os x 10.12 and he is using 10.14. He sent me his file and when I opened it, there was obvious font problems, so I asked him for the specific font that he had used. He sent me that font, and I installed it on my computer, and reopened the file, but got the same result as before. The text is larger than on his, running over text block boundaries, etc. I can send a screenshot if it would help.