nnnnitro Posted December 23, 2021 Posted December 23, 2021 First of all, trying to create a new file closes the app before the window even pops up. Selecting "New" from the File dropdown menu or pressing Ctrl+N simply closes the software. Other issue I've been having is that my styles window is completely dead. I can't access my existing styles or create new ones. Factory resetting text styles did nothing, and factory resetting object styles does not seem to even function as the button does nothing. And lastly, Affinity says an error occurs when trying to open the "My Account" dialog, asks me to contact technical support. All of these persist through closing/reopening the software, and an installation repair didn't seem to do anything. All this only started happening yesterday from what I can tell. Thank you in advance.
Ron P. Posted December 23, 2021 Posted December 23, 2021 Welcome to the forums @nnnnitro, This could be due to the Hardware Acceleration/OpenCL compute. Look to see if there are any Crash (Dump) files, and please attach them so the Developers can examen them. Affinity Photo 2.6..; Affinity Designer 2.6..; Affinity Publisher 2.6..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win11 Home Version:24H2, Build: 26100.1742: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD; Wacom Intuos 3 PTZ-431W
nnnnitro Posted December 23, 2021 Author Posted December 23, 2021 Problems disappeared as abruptly as they appeared. I have no idea what I did to fix it, but now it's working perfectly again. Currently filled with confusion...
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