Aymara Posted November 23, 2021 Share Posted November 23, 2021 Hi, since the latest update I can only scan images in black & white. When scanning in color, the result is garbage. Scanning with Apple's Preview app though still works fine, so it's an Affinity problem only. Furthermore it now takes ages until Affinity Photo starts. My system: iMac Pro 2017 macOS 11.6.1 Affinity Photo 1.10.4 Canon TS 5050 (Printer / Scanner Combo) Attached a color scan example, one intact by Preview App and a corrupt one by Affinity Photo. Quote Link to comment Share on other sites More sharing options...
Aymara Posted November 23, 2021 Author Share Posted November 23, 2021 (edited) Problem solved (start performance and scanning) after opening the scanner from the system preferences. Strangely that was never needed before after an update. PS: It might be worth noting, that my user account is not a member in the sudoers group. For security reason's I have a separate admin account. Edited November 23, 2021 by Aymara Dan C 1 Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 23, 2021 Staff Share Posted November 23, 2021 Hi @Aymara, Many thanks for letting us know you've been able to resolve this issue! Our developers are aware of a few issues whilst using metal hardware acceleration on certain macOS systems and I suspect this was possibly causing the scanning corruption within Affinity. We hope to release an update shortly to address this corruption, so I should hope you do not experience this again in the future Aymara 1 Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
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