Les Wilson Posted November 22, 2021 Share Posted November 22, 2021 (edited) I don't know if this is a bug or a WAD. If "Enable Metal Compute Acceleration" is turned on, I get the shown display corruption when adjusting effects. Turned off it's OK. The blocks move around during adjustment. They do not appear on the exported image and go away after re-opening the file. I DO have the AMD Radeon Pro 560X graphics adapter and are running Catalina. Edited November 22, 2021 by Les Wilson clarity Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 22, 2021 Staff Share Posted November 22, 2021 Hi @Les Wilson, Sorry to see you're having trouble! I can confirm our team have identified an issue with Metal Hardware Acceleration in 1.10.4 with certain systems / macOS versions. This issue has been tentatively fixed in our latest beta, can you please download this from the following link, then install this alongside the retail version, so that you have 2 versions of the app installed - Now within the beta version try following the same steps - do you see the same visual corruption here please? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Les Wilson Posted November 22, 2021 Author Share Posted November 22, 2021 Hi, The Beta does not resolve the problem. When Metal is enabled, the problem occurs. As before, when it is not enabled, it works fine. Quote Link to comment Share on other sites More sharing options...
Les Wilson Posted November 22, 2021 Author Share Posted November 22, 2021 (edited) This is the relevant system info in case it helps. Edited November 22, 2021 by Les Wilson remove serial number Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 23, 2021 Staff Share Posted November 23, 2021 Many thanks for trying that for me and I'm certainly sorry to see this! It may be the Colour Profile applied to your monitors through macOS causing this - can you please navigate to System Preferences > Display > Colour and provide a screenshot showing the profiles in use for both monitors? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Les Wilson Posted November 23, 2021 Author Share Posted November 23, 2021 I normally only use the Dell but I confirmed the problem occurs on both. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 24, 2021 Staff Share Posted November 24, 2021 Thanks for these screenshots - can you please select the sRGB IEC61922-2.1 profile from the list for both monitors, then restart the Affinity app and let me know if this corruption still occurs? Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Les Wilson Posted November 24, 2021 Author Share Posted November 24, 2021 Yes it still happens on both displays. It's worse with the Beta. I've attached the file if that helps. I adjust the Outer Glow on any of the 3 text objects to reproduce the problem. Bye Bye.afphoto Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 25, 2021 Staff Share Posted November 25, 2021 Thanks for providing this file and trying my previous steps - I've downloaded and tested this here on a Catalina machine running Intel Metal Acceleration and thus far I've been unable to replicate the corruption you're seeing. Therefore I have escalated this issue through to our QA/Dev team, to see if we have any further suggestions for you. I'll be sure to respond here as soon as possible with further information Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Staff Dan C Posted November 26, 2021 Staff Share Posted November 26, 2021 I can confirm that our development team have been able to replicate this issue on a Mojave 2016 MacBook Pro with a Radeon Pro 455 and Intel HD Graphics 530, so I'm logging this as a bug with them now, to be fixed in a future update. In the meantime we recommend disabling Metal Acceleration to workaround this issue. Many thanks for your report once again! Quote Please note - I am currently out of the office for a short while whilst recovering from surgery (nothing serious!), therefore will not be available on the Forums during this time. Should you require a response from the team in a thread I have previously replied in - please Create a New Thread and our team will be sure to reply as soon as possible. Many thanks! Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.