Nadine98 Posted November 21, 2021 Posted November 21, 2021 Hello, I have just installed Infinity Photo for Windows. After creating a new document I want to open a picture. First it seems to be working and I see my photo but after one second the system crashes and there is an error. Then I cannot start Affinity Photo without re-installing it. The bug stays. Can someone help me with this problem? Thank you! Quote
Komatös Posted November 22, 2021 Posted November 22, 2021 Hello and welcome to the forums, @Nadine98 Please go to Edit -> Preferences -> Performance and untick hardware acceleration. But before, can you provide us with a crash report? Quote MAC mini M4 | MacOS Sequoia 15.3.1 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.3194) Affinity Suite V 2.5.7 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF Ferengi Acquisition Rule No. 49: “A deal is a deal is a deal.”
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