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Won't Open File :(


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  • Moderators

Hi @SafaQ,

My sincerest apologies for the delayed response here!

We’re sorry to hear that your Affinity document is no longer opening for you. If a file is showing as 'truncated', it usually means that parts of the internal file have become missing or corrupted - which can make these files difficult if not impossible to repair.

Please upload the file to us using the below link and we’ll take a further look at the file to see if we can recover any of its contents -

https://www.dropbox.com/request/rdrQqVFPPzdmMmnJsV5L

We would obviously also like some additional information to see if we can work out the cause of the problem and stop it happening in future. To assist this process, as well as uploading your file, please can you also tell us the following:

1. Which Operating System are you using?
2. Which version of Affinity did the file last get saved in?
3. What drive type was the file last saved to (select more than one if needed)?

Local disk
USB disk/Flash disk
Google Drive folder
OneDrive folder
iCloud folder
Dropbox folder
Network location
Other (please specify)

4. Any other information you think would help us try to find the problem?

We suggest that you check to see if you have any backups of the document available in case we’re unable to recover the file. The investigation process can take some time, but we’ll be back in contact with our findings. Many thanks in advance :)

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11 hours ago, Dan C said:

Hi @SafaQ,

My sincerest apologies for the delayed response here!

We’re sorry to hear that your Affinity document is no longer opening for you. If a file is showing as 'truncated', it usually means that parts of the internal file have become missing or corrupted - which can make these files difficult if not impossible to repair.

Please upload the file to us using the below link and we’ll take a further look at the file to see if we can recover any of its contents -

https://www.dropbox.com/request/rdrQqVFPPzdmMmnJsV5L

We would obviously also like some additional information to see if we can work out the cause of the problem and stop it happening in future. To assist this process, as well as uploading your file, please can you also tell us the following:

1. Which Operating System are you using? I have a MacBook!
2. Which version of Affinity did the file last get saved in?  1.9.0
3. What drive type was the file last saved to (select more than one if needed)?

Local disk
USB disk/Flash disk
Google Drive folder
OneDrive folder
iCloud folder
Dropbox folder
Network location
Other (please specify)

4. Any other information you think would help us try to find the problem?

We suggest that you check to see if you have any backups of the document available in case we’re unable to recover the file. The investigation process can take some time, but we’ll be back in contact with our findings. Many thanks in advance :)

Thank you! I uploaded it!

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  • Moderators

Many thanks for your file - are you able to confirm answers to the above questions for me?

I've tried to manually recover your file myself, and unfortunately I've thus far been unable. 

As can be seen in the below screenshot (where the left hand file is a normal .afphoto file, and the right hand file is your provided truncated .afphoto file), the 'IEND' of your file is missing, likely along with some data -

image.png

This indicates that the file is simply 'missing' this data, meaning we unfortunately cannot recover this data, as it's not there to be recovered.

My sincerest apologies for any inconveniences caused due to this.

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