NFH Posted October 3, 2021 Share Posted October 3, 2021 Hi there, I purchased Affinity Photo at May 25th with my old e-mail account then I changed my e-mail into a new one afterwards. Now my purchase is missing, there's nothing in my order history. Can you help me? Thank you Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 3, 2021 Share Posted October 3, 2021 3 hours ago, NFH said: Hi there, I purchased Affinity Photo at May 25th with my old e-mail account then I changed my e-mail into a new one afterwards. Now my purchase is missing, there's nothing in my order history. Can you help me? Thank you Welcome to the Serif Affinity forums. Please email affinity@serif.com for assistance with this. It sounds like you may have created a new Affinity Store account for your new email, rather than updating the settings in your old account. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.