joanroig Posted September 10, 2021 Share Posted September 10, 2021 I was trying to draw half of a character and use a symbol to complete the other half without needing to redraw or copypaste all vectors. After creating and pasting a symbol, I flipped the symbol horizontally and then the app crashed. I tried it again and same, then I tried doing it again and saving, then I was not able to open my document again. I attach the affected document, I had similar problems in the last weeks when operating with symbols. - App version 1.10.1, Windows. - Hardware acceleration was on, but I cannot open the document when on and off. llama.afdesign Quote Link to comment Share on other sites More sharing options...
Komatös Posted September 10, 2021 Share Posted September 10, 2021 Hello @joanroig and welcome to the forums. I can open the file, but when I open the layer view, Designer, Photo and Publisher crash. Open Designer and make sure the Layers tab is not selected and no layers are displayed. joanroig 1 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
joanroig Posted September 10, 2021 Author Share Posted September 10, 2021 Hey @Komatös you are right! At least I can recover it many many thanks. I always have the layers on a side, if I open the document and remove the symbol then everything works again. Now I tried re-doing the same symbol and seems like there are no more crashes. May it be because I had hardware acceleration on when I did the symbol first? Quote Link to comment Share on other sites More sharing options...
Komatös Posted September 10, 2021 Share Posted September 10, 2021 2 minutes ago, joanroig said: ... May it be because I had hardware acceleration on when I did the symbol first? I don't think it was due to the status of the hardware acceleration. But I don't want to commit myself to that either. joanroig 1 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
SPaceBar Posted September 14, 2021 Share Posted September 14, 2021 Hi @joanroig I tried to open the file on my Mac and it crashed, even with the layers tab closed. I have the crash log so will get someone to take a look at it. I have managed to open it on Windows by following @Komatös's advice above. I also created a symbol of my own with Open CL activated and haven't been able to get it to crash. I think the cause will have some other / additional prerequisites. Did you add a colour tag? Was the image created in Designer or imported from somewhere else? Quote Link to comment Share on other sites More sharing options...
joanroig Posted September 14, 2021 Author Share Posted September 14, 2021 @SPaceBar I started a project from scratch, and copied the group "Phantom" from another project I also created from scratch, and then I drawed everything. After that I grouped the llama, made the symbol and used it. I did not use colour tags. I noticed a way to reproduce the crash: Open the project as @Komatös explained, with the layers tab hidden. Remove the right half of the llama (it's the symbol). When I open the file it appears as selected for me, I only need to press delete to remove it. Then drag and drop the symbol again and flip it with Transform -> Flip Horizontal. Now if I try to open the layers the app crashes, sometimes it does not crash instantly but crashes when I select any element of the drawing. I hope this helps, otherwise I can try to record a video. Thanks! Quote Link to comment Share on other sites More sharing options...
Komatös Posted September 14, 2021 Share Posted September 14, 2021 What if you open the layers before drag & drop the symbol? I am too tired now to try it myself. 🤪 joanroig and SPaceBar 2 Quote AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 23H2 (22631.3296) AMD A10-9600P | dGPU R7 M340 (2 GB) | 8 GB DDR4 2133 MHz | Windows 10 Home 22H2 (1945.3803) Affinity Suite V 2.4 & Beta 2.(latest) Better translations with: https://www.deepl.com/translator Interested in a robust (selfhosted) PDF Solution? Have a look at Stirling PDF Life is too short to have meaningless discussions! Link to comment Share on other sites More sharing options...
joanroig Posted September 14, 2021 Author Share Posted September 14, 2021 Everything works fine then, I can edit and work normally. Somehow using the symbol after flipping it occasionates the problem. If I remove the symbol from the symbols panel and I recreate it, I can use it, flip it and work normally. Seems like the symbol attached in the document I sent here is the root of the problem, but I did nothing strange to create it, just select the top llama group and create the symbol. I am unable to recreate a buggy symbol from scratch Komatös 1 Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted September 15, 2021 Share Posted September 15, 2021 Hi @joanroig Could you upload the original document that contained the group "Phantom" so I can try and find out what is being copied over to case the crash in this document. Not being able to open the layer tab limits how much I can look at this document. I recreated the crash on Windows by just opening the layers tab as @Komatös suggested. Quote Link to comment Share on other sites More sharing options...
joanroig Posted September 17, 2021 Author Share Posted September 17, 2021 @SPaceBar Here you are, I think I copied the first group and then I just saved and closed the document, did not touch it since then. boo.afdesign Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted September 22, 2021 Share Posted September 22, 2021 Thanks for the document. I haven't been able to reproduce the issue from scratch so will log the issue as it is. Can I just ask where the file was stored? Was it on a local drive or a network drive? Quote Link to comment Share on other sites More sharing options...
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