VicViper2k5 Posted August 7, 2021 Posted August 7, 2021 I've been using Affinity Photo for 2 years now. Ever since I got the program, I've been very happy with it except for one thing. I use dual screen regularly when I was using Photoshop, and I really wanted it to work here. I open a file. Use NEW VIEW from the opened file, move that window to the other screen. As soon as I start editing, sometimes, after, mostly when masking. Then it crashes. For each version that came out since last year, I tested this. And it keeps crashing. I even reformatted my computer, and it still crashed. Are you using the latest release version? 1.10 Can you reproduce it? always Does it happen for a new document? If not do you have a document you can share that shows the problem? any document actually. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following: What is your operating system and version (Windows 10, OSX Mojave, iOS 12 etc)? Windows 10 Provide a recipe for creating the problem (step-by-step what you did). mentioned earlier Any unusual hardware (like tablets or external monitors or drives that may affect things) or relevant other applications like font managers or display managers. I'm using a Cintiq 16 attached to my Acer Nitro 5 - Acer Nitro 5 AN515-42-R9G7. 20210807_122017.mp4 Quote
Ron P. Posted August 7, 2021 Posted August 7, 2021 Hi @VicViper2k5, welcome to the forums, I think this is a little different than just running dual monitors. I've tried to replicate using my dual monitor setup. While I do use a Wacom tablet, it's an old Intuos 3, and am using a desktop. So a little hard for me to really replicate your issue. Try making sure your drivers are current, up to date. Don't just rely on Windows update. Go to the Driver Manufacturer's website to download them. Nvidia has been pushing out updated drivers fairly frequent, I think I've updated mine about 4 times in the last 6 mos, and it's an old GTX645. In the Affinity Photo Preferences, check under Performance, Renderer what is it set to? Just under that, Retina Rendering, Automatic(Best), Low or High Quality? Then is Hardware Acceleration checked? You might try unchecking it. Then in the Tools section What is the Tablet Input Method set to, Low Precision, High Precision or the dreadful Windows Ink ? Here's a couple threads that might help: Quote Affinity Photo 2.5..; Affinity Designer 2.5..; Affinity Publisher 2.5..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD
VicViper2k5 Posted August 7, 2021 Author Posted August 7, 2021 The system is AMD based Ryzen 2700U and Radeon RX560X. All my drivers are the latest. I did try using the dual screen each time I install a new driver since 2 years ago. Note I haven't even used the Wacom pen for this. I'm just using the mouse. Test 1: Unchecked Hardware acceleration: Crashed Test 2: Changed Rendering to Vega 10 instead of Radeon RX560X JPEG file, worked a little better. Loaded long before it ran properly. selection tool masking is slow but it works TIFF with layers: Crashed Test 3: Retina Rendering Low JPEG file, worked a little better, but selection tool masking is terribly unreliable TIFF with layers: Crashed Test 4: Retina Rendering High JPEG file, worked fast actually. TIFF with layers: Crashed If I use a single, screen, the performance is actually quite fast. It's only when I use dual screen that this crashes. Quote
VicViper2k5 Posted August 7, 2021 Author Posted August 7, 2021 Test 5: Changed Renderer to WARP JPEG file, slow but it worked TIFF with layers: slow but it worked. WOW! That worked. I still have to test how reliable WARP is. But at least it's not crashing this time. Quote
VicViper2k5 Posted August 7, 2021 Author Posted August 7, 2021 (edited) After testing WARP, performance is too slow to make it usable when using the Wacom Pen. It's impossible for me to control the pen precisely. I went back to Radeon rendering and performance got better. So, if I want dual screen I have to use WARP, but in that case, I can't use the pen. But if I want to draw, I shift to Radeon. So, this seems to be a hardware or driver issue. At least, so far I understand what's happening. Edited August 7, 2021 by VicViper2k5 Quote
Ron P. Posted August 7, 2021 Posted August 7, 2021 It seems that the RX 5000 series and newer are a problem. So far they (not Serif) have not been able to correct it. Serif has been waiting a few months on them. Quote Affinity Photo 2.5..; Affinity Designer 2.5..; Affinity Publisher 2.5..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD
VicViper2k5 Posted August 7, 2021 Author Posted August 7, 2021 (edited) I hope that is the case. Edited August 7, 2021 by VicViper2k5 Quote
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