Kapdani Posted August 5, 2021 Posted August 5, 2021 I purchased and installed Affinity Photo on both my iMac and this Windows 10 laptop. Just today, I downloaded the new Version 10 and installed it on my iMac. When I ran the newly installed version, it asks for an unlock key which I sadly cannot locate. Is there any remedy to this catch 22? Thank you in advance. // Jon Gwinn Quote
walt.farrell Posted August 5, 2021 Posted August 5, 2021 Welcome to the Serif Affinity forums, @Kapdani. First, I hope that was two purchases, as you would need separate licenses for macOS and for Windows In any case, if you purchased from Serif via the Affinity Store, you can login to your account there and find the product key at https://affinity.store/account/downloads. However, if you made the Mac purchase from the Mac App Store, you won't find a Mac download and product key at the Affinity Store, and you should not be downloading the Mac version from Serif. You need to update the program via the Mac App Store. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.3, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1
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