Failure to install update 1.9.2 photo and publisher

[MBG]

Dear Serif,

I have had great difficulty downloading updates 1.9.2 for both Photo and Publisher.

This update is prompted every time I  use the programs current version 1.9.1.979

Windows 10 blocks the download as being from an “unsafe publisher”.

Having finally succeeded with considerable difficulty in downloading it the .exe file will not run and update the program because there is a “side by side configuration error”.

It advises me to “run sxstrace.exe” and start messing with the Windows configuration.

I have had no difficulty with the previous five or six Affinity updates which have  always installed without a hitch.

I have been an enthusiastic user of serif software for many years. This is very disappointing.

I have been using Affinity Photo and Affinity Publisher for two years.

I have a modern PC with Windows 10 Pro installed and all latest windows updates installed Including the C+ updates.

All my other software is functioning satisfactorily.

I would be obliged if you could advise me how to rectify to  this problem,

I am very reluctant to start tinkering with the deeper parts of the windows configuration for fear of a major system meltdown.

Will update 1.9.3 be along soon and will it overcome this problem?

I see from the internet I am not the only one with this difficulty.

I look forward to receiving advice on a simple and risk free solution

[walt.farrell]

1 hour ago, MBG said:

Having finally succeeded with considerable difficulty in downloading it the .exe file will not run and update the program because there is a “side by side configuration error”.

Welcome to the Serif Affinity forums.

 

1 hour ago, MBG said:

Will update 1.9.3 be along soon and will it overcome this problem?

1.9.3 is Mac-only, but 1.9.4 should be along relatively soon for both Mac and Windows.

However, the issue is probably local to your computer (browser, or anti-virus program, or firewall, or malware-protection, or Windows, or network problem), so it is unlikely (in my opinion) to resolve your problem.