sKiZZiT Posted March 19, 2021 Share Posted March 19, 2021 It's my first time using Affinity Photo. I installed it on my new laptop. Photoshop and GIMP works fine. But Affinity Photo seems to be troublesome. When I open a new image, just any .jpg, it shows, "Loading 1 document" on top right. It doesn't actually do anything. Nothing ever happens. It's stuck. It's been 2 hours now. I've tried killing the app, restarting the computer to no avail. I also tried CTRL when opening the app, then clear all. Nothing helps. I hope someone here can help. Thanks! Quote Link to comment Share on other sites More sharing options...
RichardMH Posted March 19, 2021 Share Posted March 19, 2021 If you can, when you start it up go into Edit->Preferences->Performance and uncheck Enable OpenCL acceleration. WobblieMan 1 Quote Link to comment Share on other sites More sharing options...
sKiZZiT Posted March 19, 2021 Author Share Posted March 19, 2021 1 minute ago, RichardMH said: If you can, when you start it up go into Edit->Preferences->Performance and uncheck Enable OpenCL acceleration. That helped! Thanks! Quote Link to comment Share on other sites More sharing options...
Shujaa Designs Posted August 1, 2021 Share Posted August 1, 2021 Thanks for the answers; this just solved this issue for me in about three minutes! Quote Link to comment Share on other sites More sharing options...
Kcam Posted March 20, 2023 Share Posted March 20, 2023 Same problem here... "loading 1 document" occurs on some documents and AF Designer 2 freezes. Can you please offer a solution for AFD2? performance/open GL is not possible to uncheck directly. I tried a few other options (software, basic, etc) to no avail. Quote Link to comment Share on other sites More sharing options...
RichardMH Posted March 20, 2023 Share Posted March 20, 2023 There is a faq that may help if it is hardware acceleration causing the problem Quote Link to comment Share on other sites More sharing options...
Kcam Posted March 20, 2023 Share Posted March 20, 2023 Thank you, I'm on a mac mini (3.2Ghz 6-core i7, intel UHD graphics 630) running Mac OS Monterey. Affinity 2 suite. Quote Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted March 20, 2023 Staff Share Posted March 20, 2023 @Kcam Welcome to the Serif Affinity forums 2 minutes ago, Kcam said: Thank you, I'm on a mac mini (3.2Ghz 6-core i7, intel UHD graphics 630) running Mac OS Monterey. Affinity 2 suite. Then this post from 2019 on Windows relating to Version 1 is unlikely to be the same as your problem on macOs using version 2. Please make a new thread here for us to help investigate Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
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