Palefox Posted March 17, 2021 Share Posted March 17, 2021 (edited) Hey guys, I'm a bit lost with this one. I just bought Affinity Photo and worked with it for a few days. Unfortunately it 'stutters' without a clear rhythm. After a while (could be minutes or hours) the stylus sensitivity drops to basically 'do-you-even-hold-the-pen?' and shortly after my monitors go blank for a moment (like after restarting the system) and once the program is visible again, half of my picture is gone. All the layers are still there and visible, but it looks like someone stamped a huge eraser over half the page. Every layer is missing some of the info and since the program didn't really 'crash' I get no notification to restore my last save (crash folders are empty as well). I'm basically saving every 3 minutes manually just to make sure some data remains Another weird thing I noticed with the 'crashed' image files: The viewport looks different depending on how far I'm zoomed out. The attached pictures demonstrate what I mean. The first is my last save 2 minutes prior. The second shows what I see fully zoomed out. Scary, almost everything is gone from all layers (no layer missing, just partially erased). But if I zoom in or export the picture it looks like picture 3 - almost everything is still there except two huge square-shaped blank spaces and a weird smudge in a bunny ear. I did install a few brushes and fonts, but I don't think this would produce such a weird issue? No crashes beside that. My graphic card drivers are up to date, Windows is up to date as well and Affinity Photo runs on 1.9.1 Not sure if my rig matters, but this is what I'm working with: Tablet: Wacom Intuos 4 CPU: AMD Ryzen 9 5950X GPU: ASUS TUF Gaming GeForce RTX 3090 Mainboard: ASUS TUF Gaming X570-Plus WI-FI RAM: 64 GB Program runs on an SSD I hope this is an easy fix Thank you in advance! Edited March 18, 2021 by Palefox changed title to be more descriptive Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted March 24, 2021 Staff Share Posted March 24, 2021 Hi @Palefox and Welcome to the Forums, Could you try installing the latest beta from here and see if you have the same trouble when using the app? Quote Link to comment Share on other sites More sharing options...
Palefox Posted March 25, 2021 Author Share Posted March 25, 2021 (edited) Hey @stokerg Unfortunately it still happens. I also tried resetting the program settings by deleting the settings folder, but after ~ 20min the same thing happens. Now I notice that there's about a 50:50 chance of either the program still being open after the screens go blank, but with the layers messed up (like described in the original message) or the pc just completely restarting. Still no 'crash' notification and the crash folder is empty I also want to add that this is the only program on my pc with any issue. I don't remember having this problem in the trial version and since I bought Affinity there seem to have been 2 updates (to 1.9.0 and 1.9.1), which is why I am not ready to give up on this program just yet. But at this point it's impossible to get anything done... Edited March 25, 2021 by Palefox added more info Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.