Canterslowly Posted February 27, 2021 Share Posted February 27, 2021 I frequently import and export Assets files as I use Photo for scrapbooking. I often get a white line along the top of the screen and "not responding" which eventually sorts itself out and I can carry on. Since the update a couple of weeks' ago not only have I had the "not responding" message but a crash of Photo. Tonight I was deleting some Assets files from the panel and Photo crashed. All Assets have been deleted. I can't get them back from the Affinity shop because I've already downloaded them once. Luckily I had created them into an Asset file in case this happened. However, I thought I should report the problem anyway. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted March 1, 2021 Share Posted March 1, 2021 Hi @Canterslowly Sorry to hear you have experienced crashing and your Assets were somehow removed. Can you upload a video of the issue where you experience the while line and the "not responding". It would be helpful to see the kinds of situations where this happens and the steps to reproduce it. I'd like to try and recreate this issue to see if I can get it to delete Assets too. Quote Link to comment Share on other sites More sharing options...
Canterslowly Posted March 2, 2021 Author Share Posted March 2, 2021 I tried to upload videos yesterday but they were stuck in a queue for ages. I tried using Gamebar to video but it didn't capture the dropdowns or the bar across the top which signifies the not responding message. I may have to just set up my phone on a tripod and do it that way - unless you can suggest recording software that I could download (I could do with some anyway). SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
Phil Wild Posted March 2, 2021 Share Posted March 2, 2021 I use Wondershare Demo-creator for instructional videos that I do. But I have used this one for occasional screen recording for times like this Screen Recorder & Video Editor | Screencast-O-Matic (screencast-o-matic.com) SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
Canterslowly Posted March 2, 2021 Author Share Posted March 2, 2021 Hi, thank you again for responding. I've got a number of videos for you (if they upload this time). Photo and Designer both were unresponsive, although I caused one of the Designer examples because I clicked on for a New File while the Asset was loading. I had to use Ctrl+Alt-Del on one occasion because it was stuck in a loop. Publisher was OK - I'm not sure if it has actually had the unresponsive problem that I've noticed but I haven't used it much yet. Quote Link to comment Share on other sites More sharing options...
Canterslowly Posted March 2, 2021 Author Share Posted March 2, 2021 Oh, I also have the file sizes for the asset files I was using, that may help. GTD Another Winter’s Tale – 358,791 kb GTD Special Something – 298,004 kb GTD Special Something – 433,013 kb JMadd Creepy – 325,238 kb Synergy Ink Into the Wild – 423,932 kb Synergy Ink Fall Transfers – 103,503 kb Quote Link to comment Share on other sites More sharing options...
Canterslowly Posted March 2, 2021 Author Share Posted March 2, 2021 @SPaceBar - Hi, I have the videos but can't get them to load. They are being queued. They aren't over the MB max total size - they are MP4 files. Can you help? Thanks Quote Link to comment Share on other sites More sharing options...
Canterslowly Posted March 2, 2021 Author Share Posted March 2, 2021 Doing one at a time seems to be working Designer_-_NR.mp4 Quote Link to comment Share on other sites More sharing options...
Canterslowly Posted March 2, 2021 Author Share Posted March 2, 2021 Photo_-_2_NR_+_crash.mp4 Quote Link to comment Share on other sites More sharing options...
Canterslowly Posted March 2, 2021 Author Share Posted March 2, 2021 Photo_-_2_NR_events.mp4 Quote Link to comment Share on other sites More sharing options...
Canterslowly Posted March 2, 2021 Author Share Posted March 2, 2021 Publisher was the only program that didn't go into "not responding" - until I'd finished videoing then it did it 4 times in a row. None of the programs crashed totally or lost Assets through crashing. So far, that's only happened once and the assets loaded through the Affinity updates were lost as well as my own. (As mentioned I do have backups). Publisher_-_stable.mp4 Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted March 5, 2021 Share Posted March 5, 2021 Could you upload your most recent crash log please? You should be able to find them here:%APPDATA%\Affinity\Photo\1.0\CrashReports\reports Quote Link to comment Share on other sites More sharing options...
Canterslowly Posted March 5, 2021 Author Share Posted March 5, 2021 @SPaceBar wow that took some finding - hidden icons and all that!!! ccb9b788-f269-4aef-91a7-b95741e8ef72.dmp Quote Link to comment Share on other sites More sharing options...
v_kyr Posted March 5, 2021 Share Posted March 5, 2021 That tells that it crashed in the libraster.dll library due to an read access exception ... Quote Operating system: Windows NT 6.2.19041 804 CPU: amd64 family 6 model 158 stepping 10 8 CPUs GPU: UNKNOWN Crash reason: EXCEPTION_ACCESS_VIOLATION_READ Crash address: 0x38 Process uptime: 2385 seconds Thread 0 (crashed) 0 libraster.dll + 0x16c16ac rax = 0x000001b00dae6830 rdx = 0x000000000000003f rcx = 0x0000000000000000 rbx = 0x0000005bb2deb480 rsi = 0x0000000000000040 rdi = 0x000001b02abe2bd0 rbp = 0x000000000000003f rsp = 0x0000005bb2deb3b0 r8 = 0x0000000000000040 r9 = 0x0000005bb2deb3d8 r10 = 0x0000000000008000 r11 = 0x0000005bb2deb1f0 r12 = 0x0000000000000002 r13 = 0x0000000000000003 r14 = 0x0000000000000000 r15 = 0x000001b02abcd280 rip = 0x00007ffb978416ac Found by: given as instruction pointer in context 1 libraster.dll + 0x16c15b3 rsp = 0x0000005bb2deb3d0 rip = 0x00007ffb978415b3 Found by: stack scanning 2 libraster.dll + 0x1a7e01d rsp = 0x0000005bb2deb400 rip = 0x00007ffb97bfe01d Found by: stack scanning 3 libraster.dll + 0x1995acd rsp = 0x0000005bb2deb430 rip = 0x00007ffb97b15acd Found by: stack scanning 4 libraster.dll + 0xcc49f2 rsp = 0x0000005bb2deb4d0 rip = 0x00007ffb96e449f2 Found by: stack scanning 5 libraster.dll + 0xd82d54 rsp = 0x0000005bb2deb540 rip = 0x00007ffb96f02d54 Found by: stack scanning 6 libraster.dll + 0x20ea1e8 rsp = 0x0000005bb2deb548 rip = 0x00007ffb9826a1e8 Found by: stack scanning 7 libraster.dll + 0xfed825 rsp = 0x0000005bb2deb640 rip = 0x00007ffb9716d825 Found by: stack scanning 8 ucrtbase.dll + 0xfde6 rsp = 0x0000005bb2deb6a0 rip = 0x00007ffc30cdfde6 Found by: stack scanning 9 librenderer.dll + 0x202c2fa rsp = 0x0000005bb2deb700 rip = 0x00007ffb955ec2fa Found by: stack scanning Which version of Affinity Photo is used? - Try out the latest beta version, it may have already fixed this issue. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.