Invalid product key

[Timothée E.]

Hello, 

I reinstalled windows on my computer recently and wanted to reinstall "Affinity Designer" as well, so I logged into my account, download the executable and launched it. 
When asked for my e-mail and product key combination, I copy-pasted those written in my order, but it's saying it's an invalid combination.

What process should I follow to fix it?

Thanks a lot, Timothée E.

[SFurniss]

@Timothée E. If you can email affinity@serif.com we can look into this for you.

[Timothée E.]

Surprisingly it works today, thanks for the answer.