Burnt1 Posted February 21, 2021 Share Posted February 21, 2021 tried reinstalling publisher and it still crashes when I open the assets panel, no warning no crash dialogue just shuts down, I know it's got to be my personal assets I created that is still somewhere somehow getting pick up with the fresh install. If there are some files left there when I uninstalled it where do I find them to reinstall from scratch. Do I have to reinstall all 3 programs to get rid of the bad asset or is there additional stuff I have to get rid of. Or how do I do a clean install to get back to the default config. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted February 21, 2021 Share Posted February 21, 2021 If you think it's Assets that are the problem, you can easily reset them to the factory default; no need for uninstall, reinstall, etc. Press and hold the Ctrl key. Keep it pressed. Start the application You will get a Clear User Data dialog. Note; On Windows, you may need to watch the Windows taskbar for the application ison, and click on it before you'll see the dialog. When you get that dialog, release the Ctrl key. In the dialog, Deselect All. Then select Reset Assets. Press Clear. Edit: if I'm not too late... You can also make a backup of the complete assets file first, in case it works better in a future release. It's assets.propcol and this FAQ will help you find it: Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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