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When you say “a new window opens”, do you mean that you get a ‘blank’ help window which we can’t see in your image, or something else?

If you don't get the Help window at all, try this:

  • Click on the Designer icon in the Taskbar;
  • Click on the Designer Help icon in the Taskbar;
  • Press Alt+Space then X;
  • Press Alt+Space then R;
  • Press Alt+Space then M;
  • Press any arrow key on the keyboard;
  • Wiggle your mouse around a lot.

You should now see your Help window.
If not, then it’s probably a different problem that will need more work.

Until you can get it working you can find the online help here: https://affinity.help/

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