Bomber Posted February 14, 2021 Share Posted February 14, 2021 Good afternoon I installed the new update to 1.9 a couple of days ago .All seemed to be fine.Came to use Affinity this morning and it opens ok but after a short while a blue screen appears with the message as shown an attached screenshot.Has anyone come across this before ? This has occurred twice today.Thanks in advance for any help received. Quote Link to comment Share on other sites More sharing options...
GarryP Posted February 15, 2021 Share Posted February 15, 2021 Judging by the Stop Code you have been given it looks like the problem could be with one of your hardware drivers. Make sure all of your drivers are up-to-date – instructions should be on the hardware manufacturers’ websites – and try again. (There’s a good chance that the problem isn’t with the Affinity software, and it just happened to occur when you opened the software.) Quote Link to comment Share on other sites More sharing options...
v_kyr Posted February 15, 2021 Share Posted February 15, 2021 In order to get some hints what might be the cause for the blue screens you can try out BlueScreenView from here ... NirSoft's BlueScreenView ... note that you have to see if it works for Win 10 too then ... Quote BlueScreenView works with Windows XP, Windows Server 2003, Windows Server 2008, Windows Vista, Windows 7, Windows 8, Windows 10, as long as Windows is configured to save minidump files during BSOD crashes. If your system doesn't create MiniDump files on a blue screen crash, try to configure it according to the following article: How to configure Windows to create MiniDump files on BSOD BlueScreenView can read the MiniDump files of both 32-bit and x64 systems. Be aware that on Windows 10, some of the created MiniDump files might be empty and BlueScreenView will not display them. However, mostly the cause will be this one: Fix THREAD_STUCK_IN_DEVICE_DRIVER BSOD error ( stop code 0x100000ea ) THREAD STUCK IN DEVICE DRIVER error in Windows 10 ... etc. ... Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Bomber Posted February 15, 2021 Author Share Posted February 15, 2021 @GarryP @v-kyr Thankyou both for your replies.Seems that GarryP is correct that it,s down to a driver issue and was just coincidence I was using Affinity at the time.I update the graphics drivers from the HP Support folkv and just tried Affinity with no problems.Will leave this question open for a while and try Affinity again later. Many thanks folks Quote Link to comment Share on other sites More sharing options...
GarryP Posted February 16, 2021 Share Posted February 16, 2021 You're welcome. Hopefully you won't get the same problem again. Quote Link to comment Share on other sites More sharing options...
Bomber Posted February 16, 2021 Author Share Posted February 16, 2021 @GarryP Good morning. BIOS,Firmware and video drivers updated.Ok yesterday when opened.Have tried just now and same bsod showed.Waiting to here from Microsoft as to what the issue may be.Thanks again Quote Link to comment Share on other sites More sharing options...
GarryP Posted February 16, 2021 Share Posted February 16, 2021 That sounds like it could be a tricky problem to track down; I don’t envy you going down this road. If you have drawing tablets or any other external devices then you could try unplugging them – if safe to do so – to see if anything changes. Or, you could try booting Windows into Safe Mode (minimal driver installation mode) – plenty of instructions elsewhere for that – and seeing if you can use the Affinity applications then. Quote Link to comment Share on other sites More sharing options...
Bomber Posted February 16, 2021 Author Share Posted February 16, 2021 Greetings, Seems there are one or two problems with 1.9.0.932 as seen in the thread Affinity Photo+Designer 1.9 problems . Quote Link to comment Share on other sites More sharing options...
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