marten66 Posted February 10, 2021 Share Posted February 10, 2021 Affinity Publisher crashes right after startup. This is a fresh installation. The log file looks like this. What is the problem here? AppData\Roaming\Affinity\Publisher\1.0 [DXCore] Error 0x80004002 (298): Failed to create adapter factory! [DXCore] Error 0x80004002 (298): Failed to create adapter factory! [DXCore] Error 0x80004002 (298): Failed to create adapter factory! Loading colour profiles Monitors Name: Generic PnP Monitor Adapter: Intel(R) HD Graphics 620 Primary: Yes Has user profile: No Profile name: sRGB Color Space Profile.icm Name: Generic PnP Monitor Adapter: Intel(R) HD Graphics 620 Primary: No Has user profile: No Profile name: sRGB Color Space Profile.icm System Found 10 system profiles (parsed 10) Loading colour profile (system): wsRGB.cdmp Loading colour profile (system): wscRGB.cdmp Loading colour profile (system): sRGB Color Space Profile.icm Loading colour profile (system): RSWOP.icm Skipping colour profile (system): Proofing.gmmp Skipping colour profile (system): Photo.gmmp Skipping colour profile (system): MediaSim.gmmp Skipping colour profile (system): Graphics.gmmp Skipping colour profile (system): D65.camp Skipping colour profile (system): D50.camp Found 10 user profiles (parsed 10) Loading colour profile (user): wsRGB.cdmp Loading colour profile (user): wscRGB.cdmp Loading colour profile (user): sRGB Color Space Profile.icm Loading colour profile (user): RSWOP.icm Skipping colour profile (user): Proofing.gmmp Skipping colour profile (user): Photo.gmmp Skipping colour profile (user): MediaSim.gmmp Skipping colour profile (user): Graphics.gmmp Skipping colour profile (user): D65.camp Skipping colour profile (user): D50.camp Installed Loading colour profile: AdobeRGB1998.icc Loading colour profile: AppleRGB.icc Loading colour profile: CoatedFOGRA27.icc Loading colour profile: CoatedFOGRA39.icc Loading colour profile: ColorMatchRGB.icc Loading colour profile: Display P3.icc Loading colour profile: JapanColor2001Coated.icc Loading colour profile: JapanColor2001Uncoated.icc Loading colour profile: JapanColor2002Newspaper.icc Loading colour profile: JapanWebCoated.icc Loading colour profile: ROMM RGB.icc Loading colour profile: UncoatedFOGRA29.icc Loading colour profile: USSheetfedCoated.icc Loading colour profile: USSheetfedUncoated.icc Loading colour profile: USWebCoatedSWOP.icc Loading colour profile: USWebUncoated.icc Loading colour profile: WebCoatedFOGRA28.icc Imported -- 636.4796ms Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 12, 2021 Staff Share Posted February 12, 2021 @marten66 We have a fix for a crash on run up in our beta here, can you let me know if this fixes it for you? Thanks Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
marten66 Posted February 23, 2021 Author Share Posted February 23, 2021 Hello Unfortunately it is still the same probleme with the 1.9 beta version. Logfile says: [DXCore] Error 0x80004002 (298): Failed to create adapter factory! I uninstalled version 1.9 and then installed the beta version. Wouldn't I have to enter the license key again? I was never asked to do this. Is it possible that the problem is with the license key? Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 23, 2021 Staff Share Posted February 23, 2021 I don't think the license key would be the issue, could you just confirm for me that running the beta up more than once still crashes on runup? Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
marten66 Posted February 23, 2021 Author Share Posted February 23, 2021 I have started the beta version about 5x without success. After that I installed version 1.85. This also crashed immediately. I use Windows 10. Quote Link to comment Share on other sites More sharing options...
Staff Jon P Posted February 26, 2021 Staff Share Posted February 26, 2021 Could you navigate to %AppData%/Affinity/Publisher and zip up the 1.0 folder and upload it here, there might be some more information in the crash reports and logs Thanks! Quote Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
marten66 Posted March 1, 2021 Author Share Posted March 1, 2021 Hi Done. Once for version 1.8.5, and once for 1.9 Beta version. AffinityCrash.zip Quote Link to comment Share on other sites More sharing options...
Francjacq Posted March 4, 2021 Share Posted March 4, 2021 I have been trying to trial this from the last 10 days and ever since I installed publisher it just keeps crashing. Quote Link to comment Share on other sites More sharing options...
marten66 Posted March 4, 2021 Author Share Posted March 4, 2021 One additional piece of information. The operating system has discontinued the French language. Quote Link to comment Share on other sites More sharing options...
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