Affinity Publisher crashes right after startup

[marten66]

Affinity Publisher crashes right after startup. This is a fresh installation. The log file looks like this. What is the problem here?

AppData\Roaming\Affinity\Publisher\1.0

[DXCore] Error 0x80004002 (298): Failed to create adapter factory!
[DXCore] Error 0x80004002 (298): Failed to create adapter factory!
[DXCore] Error 0x80004002 (298): Failed to create adapter factory!
Loading colour profiles
    Monitors
        Name: Generic PnP Monitor
        Adapter: Intel(R) HD Graphics 620
        Primary: Yes
        Has user profile: No
        Profile name: sRGB Color Space Profile.icm

        Name: Generic PnP Monitor
        Adapter: Intel(R) HD Graphics 620
        Primary: No
        Has user profile: No
        Profile name: sRGB Color Space Profile.icm

    System
        Found 10 system profiles (parsed 10)
        Loading colour profile (system): wsRGB.cdmp
        Loading colour profile (system): wscRGB.cdmp
        Loading colour profile (system): sRGB Color Space Profile.icm
        Loading colour profile (system): RSWOP.icm
        Skipping colour profile (system): Proofing.gmmp
        Skipping colour profile (system): Photo.gmmp
        Skipping colour profile (system): MediaSim.gmmp
        Skipping colour profile (system): Graphics.gmmp
        Skipping colour profile (system): D65.camp
        Skipping colour profile (system): D50.camp
        Found 10 user profiles (parsed 10)
        Loading colour profile (user): wsRGB.cdmp
        Loading colour profile (user): wscRGB.cdmp
        Loading colour profile (user): sRGB Color Space Profile.icm
        Loading colour profile (user): RSWOP.icm
        Skipping colour profile (user): Proofing.gmmp
        Skipping colour profile (user): Photo.gmmp
        Skipping colour profile (user): MediaSim.gmmp
        Skipping colour profile (user): Graphics.gmmp
        Skipping colour profile (user): D65.camp
        Skipping colour profile (user): D50.camp
    Installed
        Loading colour profile: AdobeRGB1998.icc
        Loading colour profile: AppleRGB.icc
        Loading colour profile: CoatedFOGRA27.icc
        Loading colour profile: CoatedFOGRA39.icc
        Loading colour profile: ColorMatchRGB.icc
        Loading colour profile: Display P3.icc
        Loading colour profile: JapanColor2001Coated.icc
        Loading colour profile: JapanColor2001Uncoated.icc
        Loading colour profile: JapanColor2002Newspaper.icc
        Loading colour profile: JapanWebCoated.icc
        Loading colour profile: ROMM RGB.icc
        Loading colour profile: UncoatedFOGRA29.icc
        Loading colour profile: USSheetfedCoated.icc
        Loading colour profile: USSheetfedUncoated.icc
        Loading colour profile: USWebCoatedSWOP.icc
        Loading colour profile: USWebUncoated.icc
        Loading colour profile: WebCoatedFOGRA28.icc
    Imported
    -- 636.4796ms

 

[Jon P]

@marten66 We have a fix for a crash on run up in our beta here, can you let me know if this fixes it for you?

Thanks

[marten66]

Hello

Unfortunately it is still the same probleme with the 1.9 beta version.
Logfile says:
[DXCore] Error 0x80004002 (298): Failed to create adapter factory!

I uninstalled version 1.9 and then installed the beta version. Wouldn't I have to enter the license key again?  I was never asked to do this.
Is it possible that the problem is with the license key?

 

 

[Jon P]

I don't think the license key would be the issue, could you just confirm for me that running the beta up more than once still crashes on runup?

[marten66]

I have started the beta version about 5x without success. After that I installed version 1.85. This also crashed immediately. I use Windows 10.

[Jon P]

Could you navigate to %AppData%/Affinity/Publisher and zip up the 1.0 folder and upload it here, there might be some more information in the crash reports and logs

Thanks!

[marten66]

Hi
Done. Once for version 1.8.5, and once for 1.9 Beta version.

AffinityCrash.zip

[Francjacq]

I have been trying to trial this from the last 10 days and ever since I installed publisher it just keeps crashing.

[marten66]

One additional piece of information. The operating system has discontinued the French language.