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Unable to update to Affinity 1.9 through App Store


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Hi,

I have two of my three desktop Affinity apps purchased through the App Store and noticed the new version 1.9 updates had come out. Until now, updating wasn't a problem but this time around I keep getting the alert 'The iTunes Store is unable to process purchases at this time. Please try again later' when I press the 'update' buttons for both apps. I've had the problem since Saturday and still no change. I've tried hard connecting my Mac to my router and loging out of the App Store, all of which made no difference. Any ideas what might be the problem? The App Store status is showing its fine, when I check on thei Apple.com website and I'm able to get into my iTunes account and see all the App Store Features so it has a connection, just can't update the Affinity apps. I'm running MacOS 10.10 which I thought might be the problem but from the App Store info pages, for your app, it says the OS is supported so I'm a bit stumped why I'm having issues. A live chat to Apple Support seems to have not helped either. They've just walked me through generic troubleshooting for checking I have a connection and other unrelated issues that relate to iOS and not MacOS apps.Screen Shot 2021-02-08 at 11.27.44.png

Please can you help as it's so annoying that such a simple issues is stopping me from downloading your fantastic apps.

Thanks in advance for your help.

Alec

Edited by AlecC
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Same here Alec.
Tried several times, no result. Most frustrating!
Question/suggestion to Affinity/Serif: In view of it failing repeatedly to update through App Store, would it it possible to do so through Affinity/Serif page? Perhaps by adding to the account through which other purchase (in my case the Publisher) was done directly. Of course merging both under the same account would resolve the issue of updates not possible through the App Store.
Thanks, Jiri

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